Technical Support Specialist

2 days ago

Gatineau, Quebec, Canada Telesat Canada Full time
Job Title: Technical Support Specialist

Telesat Canada is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers and resolving technical issues in a timely and professional manner.

Main Responsibilities
  • Provide technical support to customers via phone, email, and in-person.
  • Diagnose and resolve technical issues with software and hardware, including network and internet connectivity problems.
  • Escalate complex issues to senior staff and/or corporate technology groups as needed.
  • Document and track technical issues to ensure efficient resolution.
  • Assist in tracking helpdesk calls and monitoring technical issues.
  • Provide hardware support for end-user equipment, including installation and upgrading of hardware.
  • Support software and hardware on equipment such as scanners, copiers, printers, and monitors.
  • Assign usernames, passwords, and access permissions for proprietary applications and client software.
Education & Experience Required
  • A technical diploma and a minimum of 2-3 years' experience providing technical support in a similar environment.
  • Hardware maintenance and repair experience.
  • Strong analytical and troubleshooting skills.
  • Ability to grasp system concepts and communicate their applications.
  • Ability to quickly learn new systems and associated software applications.
  • Ability to manage multiple demands with time-related constraints in a fast-paced environment.
  • Prioritize and schedule work as necessary to maintain department standards and service level agreements.
  • Ability to communicate technical information and create documentation for technical staff and end-user audiences.
  • Capable of organizing projects effectively to achieve desired results.
  • Strong interpersonal and communication skills.
  • Excellent analytical and problem-solving skills.
  • Bilingual (French/English) is a nice-to-have.
Working Conditions
  • Generally comfortable working conditions with lifting and onsite installations.
  • Moderate visual concentration in use of video display terminal.
  • Up to 10% travel may be required.
  • Occasional overtime required.

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