Contract Operations Specialist
1 month ago
We're seeking a highly skilled Contract Operations Specialist to join our team at Hootsuite. As a key member of our Sales Operations team, you will play a critical role in advising and supporting our New Business and Customer & Expansion teams on the efficient execution of deals.
Key Responsibilities:- Support the New Business and Customer & Expansion teams as the subject matter expert of the Sales process, helping to resolve issues and navigate across multiple business functions.
- Partner with the New Business and Customer & Expansion teams to capture the contractual requirements in order to propose language for inclusion in contracts.
- Assist in monitoring a working queue to assist the team in resolving requests for assistance from sales on a daily basis and is meeting the service level agreement.
- Review contracts pre / post-sale to ensure compliance with operational procedures/financial audit requirements, providing assistance in resolving any contractual issues found.
- Support the day-to-day use and data integrity of CRM (Salesforce), including account set-up and hierarchies, opportunity creation, quoting and closing out of opportunities, and auditing data to ensure accurate booking and forecasting of revenue.
- Perform other related duties as assigned.
- Some practical or relevant work experience in a Sales Operations role including direct experience of sales order processing, software contracts, software contract renewals, invoicing, and revenue recognition policies.
- Knowledge and understanding of internal departments (Legal, Finance, Partner Operations, Product Marketing, etc.).
- Understanding of software sales processes from quote-to-cash and some experience in working within CRM and Financial systems.
- Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
- Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.
- Decision Making: Consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities.
- Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
Please submit your application, including your resume and cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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