Regional Manager, Retail Stores, Greater Montreal
3 weeks ago
Req Id:
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.
We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
Be at the centre of helping customers find the right devices, technologies and plans for their connectivity needs at home and on the go. Work in a people-first team environment that offers flexible work schedules, career growth opportunities and competitive benefits.
SummaryWe are in search of a Regional Manager to join the Bell Corporate Stores Team. We are a high performance telecommunications sales channel driven by a culture of pride. We are committed to:
- Providing an exceptional retail experience for our clients
- Creating a great place to work for our people and
- Being the benchmark for all other sales channels to follow.
This position reports into the Director of Corporate Stores. Regional Managers are responsible for overseeing and leading an assigned number of Corporate Stores. They are accountable for the Store Managers and achievement of targets for all lines of business. In addition to managing Store Managers, Regional Managers are responsible for operational duties include recruitment, new store openings, and in-store communications. Regional Managers are expected to keep themselves and their team up to date on policies and procedures, product knowledge and industry knowledge. In accordance with Corporate Store visual merchandising standards, Regional Managers must ensure that all stores are well maintained and display up-to-date offers and in-store elements.
Key ResponsibilitiesRegional Managers are responsible for ensuring that all Store Managers are coached, trained, and are driving results at store level.
Responsibilities
- Work closely with all corporate store channels as the Home Office ambassador for Bell Mobility Channels
- Improve customer satisfaction and retail profitability. Support managers to maximize customer service in the stores
- Deliver aggressive performance targets and successful (profitable) financial results in each of the three channels
- Drive strategic direction and initiatives for all retail store operations within their group
- Deliver the expected standard of excellence for all Bell retail stores
- Develop store operations staff teams into a customer focused, performance driven, skilled retail team
- Ensure teams establish marketing and merchandising in order to fulfill Bell Mobility Channels' commitment to offer its customers a complete range of communication and entertainment products and sell a complete range of communication and entertainment products and services
- Establish a level of operational excellence
- Supervise corporate store managers in order to maximize sales operations. This includes customer experience service, employee development
- Ensure aggressive merchandising and sales exploitation of all Bell products in all Bell corporate store locations
- Ensure execution of the new retail benchmarks to better measure retail progress
- Exhaust all revenue, profit generating micro-marketing opportunities with the retail channels
- Minimum 5 years' management experience in the retail sector in a fast-paced, dynamic team environment
- Commitment to driving sales performance through proven coaching and training skills
- Excellent verbal and written communication skills
- Willingness to work shifts during the day, evenings and weekends, depending on business needs
- Flexible to travel frequently within the region
- Comfortable with technology (computers, mobile devices and digital merchandising)
- University degree/college diploma (specialization in administration/management): an asset.
- Bilingualism required
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Retail Stores
Job Location: Canada : Quebec : Montreal
Application Deadline: 09/03/2024
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you'll feel valued, respected and supported as you grow and reach your full potential.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, QC, Montreal
Bell, one of Canada's Top 100 Employers.
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