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Servicenow BSA

4 weeks ago

Toronto Ontario CA, Ontario Tata Consultancy Services Full time

"Skills and Responsibilities:

•Business System Analyst to enhance or establish a professional network with managers and senior managers, Business Users, regionally & globally Coordinate communication between various departments to ensure awareness and approval for releases, enhancement, defects and any other changes that impact In Service Now

•Expertise working in Service Now Integrations like bonding, Autocue etc., Experience with APIs and data mapping rules Essential

•Ensure it remains consistent with the ITSM strategy, SDLC process and ensure coordination with all other IT processes Assist and Manage communications with the team (Offshore and Onsite), as well as stakeholders and business and IT management Assist with Implementing and facilitating change management within assigned projects

•Define IT Services and develop processes to manage, protect and measure the ServiceNow Service Unit Testing business solutions based on business requirements Involve Subject Matter Expert (SME) guidance of ServiceNow to technical, process, and business groups

•Should be able to participate in technical workshop with clients /multiple cross vendors/stakeholders to finalize the design solutions

•Support the release manager for the execution of the master implementation plan per standard implementation methodologies

•Provides cost effective and timely on-boarding for Clients/users to our ITSM systems Plan and design effective end-to-end service management solutions that drive business value across complex and heterogeneous environments

•Provides input on processes, procedures, or new approaches Works across various developers to ensure the best solution is implemented and that timely implementation is achieved Works across various testers to ensure all test cases are covered and quality delivery is achieved

•Assist with Process definition and documentation."