Manager, Pharmacy Quality

Are you motivated to join a dedicated team of health care providers in this dynamic and rewarding role? Are you interested in a career where you can make an impact on the well-being of others?

Get to know Lower Mainland Pharmacy Services:

We are a collaboration of four premier health employers Fraser Health, Provincial Health Services, Providence, and Vancouver Coastal Health and provide an integrated approach to pharmaceutical care and service excellence patients, residents and clients committed to investing in your professional development in building an environment where you can advance your career.

We currently have an exciting Full Time opportunity for a Manager, Pharmacy Quality & Medication Safety to join our team at Vancouver General Hospital located in Vancouver, BC.

If this sounds like the perfect role for you, here’s why we believe you should apply:

• A career that offers you the opportunity to work in a fast growing and exciting organization with professionals who are eminent in their respective fields.

• Competitive salary package, including comprehensive health benefits coverage.

We hire great people for outstanding jobs and need your help to expand the ability to deliver prompt and professional service.

We aim to build an environment where you love the work you do, the place where you work, and the people around you. From the financial advisor handling our health care resources, to the IT professional enabling life-saving data, to the nurse and physician on the front line of patient care, everyone plays a role in the care continuum. Together, we build outstanding workplaces.

We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work.

Apply now to join our excellent team

One team, best pharmacy care, better lives.

The Manager, Pharmacy Quality & Medication Safety is responsible and accountable for providing leadership and direction in the planning, design, strategies, implementation and delivery of pharmacy-specific quality, safety and performance improvement programs and initiatives across Lower Mainland Pharmacy Services (LMPS) which includes Fraser Health Authority, Provincial Health Services Authority, Vancouver Coastal Health Authority and Providence Health Care by focusing on maintaining an environment of continuous improvement; collaborates with clinical and operational leaders to prioritize improvement projects, develops, implements, monitors and evaluates the process to ensures department policies and procedures comply with professional, legal and standards established for LMPS.

Directs the planning, implementation, maintenance and evaluation of the quality and safety model and standards for patient/client/resident care services including educational programs; manages the development of a pharmacy quality improvement and performance model to optimize desired patient/client/resident care outcomes and pharmacy operations across the Lower Mainland.

1. Develops and evaluates the short and long term goals/service objectives for the quality assurance, medication safety and performance improvement including the evaluation and sustainment tools in support of the strategic direction/objectives of LMPS.
2. Manages the planning process for pharmacy quality, medication safety and performance improvement and facilitates the integration of all service area plans to ensure high quality and cost-effective pharmacy services.
3. Leads the development, implementation and evaluation of pharmacy service outcomes and performance by prioritizing quality initiatives based on program functions, needs and performance measurement system; plans, develops and implements quality and process improvement education, initiatives and materials including evaluation and sustainment tools.
4. Leads retrospective reviews such as Root Cause Analysis and/or prospective reviews such as Failure Modes Effect Analysis necessitated by safety events, critical incidents and/or process issues related to pharmacy services; monitors staff perceptions of safety, risk and quality improvement and documents issues based on staff observations and feedback.
5. Develops, implements and review department policy and procedures to ensure compliance with professional, legal and LMPS standards; monitors and evaluates the achievement of service objectives for the department; implements corrective actions, as needed to meet service objectives.
6. Consults and negotiates with user areas to improve pharmacy services, provides professional advice, reduce costs, facilitate consensus and resolve problems.
7. Develops and delivers introductory and advanced quality improvement training including LEAN; collaborates with clinical and operations leaders and staff in the integration of accreditation, CSHP and College standards, processes and related improvement priorities.
8. Provides leadership and direction to staff for the designated portfolio by determining staff complement and providing continuing staff development, education and training to ensure current skill sets and knowledge base of staff.
9. Selects, hires, directs, supervises and evaluates staff to ensure the effective performance of duties; disciplines and initiates employee terminations, as required.
10. Interprets and administers applicable collective agreement provisions; investigates and responds to employee grievances including grievances of a confidential manner; represents management up to and including Stage 3 of the grievance process; attends third party meetings as the Employer representative, as needed.
11. Prepares annual operating and capital budget for assigned portfolio/area; monitors activities and ensures expenditures are within approved budgets; performs corrective action, as required; identifies efficiencies and promotes optimal use of available resources; recommends current/future program requirements to the Director, Lower Mainland Pharmacy Services.
12. Proactively informs the leadership team and staff regarding regulatory issues, new statutes or guidelines and medication safety, quality and risk management activities.
13. Prepares and/or provides statistics and information on quality, safety and performance indicators, portfolio activity, quality assurance and clinical use on a schedule or requested basis.
14. Participates on and/or leads internal and external committees, as assigned

Completion of recognized pharmacy residency program.

Master's degree in Pharmacy, Business Administration, Health Administration and/or related discipline or a Doctorate of Pharmacy (Pharm.D). Seven (7) years' recent related pharmacy experience utilizing quality improvement methodologies, including two (2) years' experience in a supervisory/leadership role, or an equivalent combination of education, training and experience.

Current registration as a Licensed Pharmacist with the College of Pharmacists of BC and active membership in the Canadian Society of Hospital Pharmacists.

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Demonstrated knowledge of quality frameworks, quality control and quality improvement principles, methods and tools
• Knowledge and expertise in Quality Management, Performance Improvement, Safety and Accreditation standards
• Ability to recommend, implement, monitor and evaluate therapeutic programs
• Ability to integrate administrative, professional and operational aspects of the designed portfolio
• Working knowledge of evaluation techniques and methodologies including statistical analysis methods and presentation of information
• Ability to manage and implement practice changes including leading and supporting change
• Ability to develop and maintain effective working relationships with internal and external stakeholders
• Ability to develop and nurture a culture of continuous quality improvement
• Ability to design, conduct and publish research
• Working knowledge of applicable legislation, regulations and collective agreements
• Ability to operate related equipment including applicable software applications
• Physical ability to perform the duties of the position

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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IMPORTANT: Recruitment scam warning

Please be on alert for potential recruitment scams. We are aware of recent scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment at any point during our recruitment process.