ServiceNow Architect

3 weeks ago

Mississauga Ontario, Peel region, Canada Infosys Full time

Infosys is seeking a ServiceNow (TSM/TSOM) Architect - In this role you should have hands-on experience with ServiceNow TSM/TSOM and its interaction with BSS/OSS system including ServiceNow modules CSM (Customer Service Management)/FSM (Field Service Management) in Enterprise/Consumer/Federal segment. You will significantly contribute to identifying best-fit architectural solutions for one or more projects; develop design of application, provide regular support/guidance to project teams on complex coding, issue resolution and execution. You will collaborate with some of the best talent in the industry to create and implement innovative high-quality solutions, participate in Sales and various pursuits focused on our clients' business needs. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.


Candidate can work out of any one of these locations - Calgary, AB, Missisauga, ON or Vancouver, BC. This position may require relocation and / or travel to project locations.


Required Qualifications


• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

• At least 7 years of experience in Information Technology

• 2+ years’ experience as Architect in Telecom Service Management.

• Experience with ServiceNow TSM/TSOM module and its interaction with BSS/OSS system including ServiceNow modules CSM (Customer Service Management)/FSM (Field Service Management) in Enterprise/Consumer/Federal segment.

• Understanding of Agile way of working.


Candidates authorized to work for any employer in Canada without employer based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.


Preferred Qualifications


• OSS/ BSS experience with extensive technical design expertise of Service Assurance, Network Assurance, ITSM, Monitoring (application, performance, network resource etc), CSM (Customer Service Management) and Customer Service Portal capabilities and experience or solid understanding of ServiceNow TSM/CSM/ ITSM/ ITOM/TSOM implementation in Telecom domain

• You will be responsible for defining, design, developing and implementing Telecom technical Products within the Project

• Experience in driving the technical product definition scope through the development lifecycle to provide early realization of the value of products and product features.

• You will drive the prioritization of the developments, developing plans and roadmaps, using your skills in the domain, product management and stakeholder management.

• Lead a multi-disciplinary team of people to design, develop, test, release and potentially operate, a technical product that will underpin a broad portfolio of Propositions.

• You will be expected to be work in an autonomous manner, setting direction and prioritization for teams, and communicating to stakeholders, and dependent teams to ensure successful delivery of the Technical Product.

• Experience of working in large programs and owning a product which is part of a wider portfolio. Demonstrable ability to understand and resolve conflicting priorities with other products.

• Collaborate effectively with other ServiceNow consultants to develop solutions and handle general updates and configuration changes/requests, guide them achieve customer requirements and ensure compliances to the best practices

• Good Communication and Client interfacing skills.


The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Travel may be required as per the job requirements.

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