Service Manager
3 weeks ago
GAIN Group Vancouver is looking to add a key member to our exceptional team
We’re seeking a Service Manager who will play a crucial role in overseeing our service department, ensuring the highest levels of customer satisfaction, and leading a dynamic team. As Service Manager, you’ll play a key role in driving productivity and contributing to the ongoing success of GAIN Group Vancouver.
Are you passionate about the automotive industry, a natural leader, and a problem solver with a results-driven mindset? Do you thrive in a fast-paced environment, enjoy setting and achieving goals, and take pride in delivering top-notch service? If so, we’d love to meet you
Why work with us?
At GAIN Group, we offer more than just a job – we provide an opportunity to grow and be part of a team that values innovation, collaboration, and excellence. Come experience the quality, performance, and precision that sets us apart, and help us share that passion with our customers.
What We Offer:
- A positive, engaging team environment
- Career growth opportunities
- Comprehensive health and dental benefits
- Employee discounts at all GAIN Group locations, including the Villa Eyrie Resort and Vancouver Island Motorsport Circuit
- And much more
Responsibilities include:
- Greeting clients, assessing their needs, and providing recommendations based on the maintenance schedule
- Coaching, training, and supporting the Service Advisor team
- Opening and Closing duties as necessary
- Respond to customer complaints and survey alerts
- Review service history and completed repairs; recommend service; organize shuttle service
- Communicate to the technician detailed information regarding vehicle issue
- Review finished repair order for proper completion, pricing accuracy, and legibility
- Promotes cooperation and teamwork among technicians and support staff and assists Service Advisors when needed
- Maintains composure and courtesy in dealing with customers and fellow employees
- Cooperate with all other dealership personnel necessary to guarantee quality service
- Ensure the technicians efficiency and productivity reaches standard levels
- Think strategically and develop operational goals for service
- Perform other related duties as assigned
Requirements:
- Must have at least 2 years Automotive Service Management or Assistant Service Management experience
- Ability to operate the department at a profit according to the dealership guidelines
- Must be able to provide the highest quality customer service in an honest, professional and efficient manner
- Computer skills are an asset
- Knowledge of CDK an asset
- Passion for Customer Service
- Driver’s license in good standing and clean driver’s abstract required
What you will need to be a part of our great team…
- Strong leadership and motivation, and recruitment skills
- Able to effectively build, develop and manage a team to increase production and customer retention
- Makes customer satisfaction a priority by ensuring that personnel interacting with customers are responsive, courteous, and respectful
- Keeps up to date on new equipment and tools and makes purchasing recommendations
- Keeps abreast of federal and provincial regulations and municipal bylaws governing the activities of the departments
- Works closely with staff members to find ways to increase the profitability
- Endeavors to promote co-operation and a team spirit
- Evaluate the performance of personnel in the departments at regular intervals.
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