Technicien services/Technicienne services

1 month ago

Canada, CA KYOCERA Document Solutions Canada, Ltd. Full time

Notre entreprise

Lorsque vous rejoignez Kyocera Document Solutions Canada, vous rejoignez une organisation qui est profondément enracinée dans la philosophie de “faire ce qui est juste en tant qu’être humain”. A travers cette philosophie, nos employés sont passionnés par le fait de fournir un service client de premier ordre grâce à l'efficacité, la responsabilité, et le sens de l'urgence, tout en mettant leurs connaissances au service du changement.

La chance d’effectuer quelque chose de significatif, de vous mettre au défi, de participer au changement dans un secteur, influencer le changement, ce qui n'arrive pas tous les jours. Si vous êtes une personne passionnée, motivée par les défis, et que vous souhaitez être un agent du changement et un moteur de la croissance, alors Kyocera Document Solutions Canada est l’entreprise qu’il vous faut.


Description du rôle

Nous recherchons un(e) Technicien(ne) de services dynamique, professionnel(le) et motivé(e), qui désir offrir un service à la clientèle hors pair. En tant que Technicien(ne) de service, vous représentez la compagnie, ainsi que les valeurs fondamentales de Kyocera. Vos responsabilités consisteront à aider l’équipe de service lors de l’installation, la réparation et l'entretien des produits du client, ainsi que de dépanner ces appareils de façon créative.


Principales tâches et responsabilités

  • Visiter le client et fournissez le service d'installation de l'équipement, du réseau de l’équipement et du logiciel de Kyocera sur différents systèmes d'exploitation (Microsoft et MAC).
  • Fournir un service de réparation et de maintenance pour les produits et les logiciels.
  • Effectuer le dépannage pour diagnostiquer et résoudre les problèmes de nos clients.
  • Effectuer des démonstrations et formations sur nos produits / logiciels en fournissant des stratégies de dépannage, des techniques et de la documentation pour les clients.
  • Faire un Suivi de manière proactive avec les clients concernant les installations de logiciels ou d'unités actuelles ou tout problème rencontré par le client concernant le produit.
  • Interagir avec les clients tout en offrant le plus haut niveau de service et en garantissant une satisfaction élevée de la clientèle.
  • Maintenir des connaissances à jour de la nouvelle tendance technologique et du centre d’apprentissage KYOCERA.
  • Se rendre sur le site du client et restaurer les unités aux normes fonctionnelles en fournissant un appui et une assistance techniques.


Qualités requises:

  • Un diplôme d’études secondaires ou l’équivalent; ou de l’expérience et/ou formation dans l’industrie; ou une combinaison d’éducation et d’expérience équivalente.
  • Connaissances en informatique et une compréhension de base de la réseautique.
  • Capable d’installer/diagnostiquer un réseau d’imprimante avec de l’aide.
  • Compétences solides en électromécanique.
  • Avoir un permis de conduire valide avec un bon dossier de conduite.
  • Être en mesure de se déplacer pour visiter les sites de la clientèle assignée.
  • Pouvoir lire et suivre des schémas techniques et manuels d’entretien.
  • Habile pour trouver et régler les pannes électriques ou mécaniques.
  • Posséder d’excellentes habilités en communication.
  • Capable de travailler de façon autonome et sous pression au site du client et pouvoir accepter les directives données lors des tâches assignées.
  • Exigences physiques: être capable de se pencher et soulever un poids de 50 livres.
  • Posséder d’excellentes compétences en service à la clientèle.


Qualités souhaitables:

  • Avoir des compétences informatiques qui incluent une connaissance de base de la connectivité réseau, des pilotes d’impression, du matériel informatique et avoir des aptitudes de base en service à la clientèle.
  • Expérience minimale de 2 ans en service de soutien mécanique et électrique au sein de l’industrie des produits de bureau.
  • Formation minimale sur 2 applications en ligne ou cours de « connectivité » de KDCA.


Langue:

  • Français (Obligatoire)
  • Anglais (Souhaité)

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