AVP, Enterprise Productivity Management

2 months ago

Old Toronto Ontario, CA Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement
Hybrid

Job Description
The AVP of Enterprise Productivity Management is a key leadership role within the organization that will lead and oversee large transformational initiatives that deliver significant expense savings. Reporting to the Vice President, Global Head of Enterprise Productivity Management, the role will focus primarily on transformation techniques to deliver balanced improvement in efficiency, cost reduction, scalability, and/or integration of business units or capabilities across the enterprise.

The AVP will deliver the financial outcomes associated with major initiatives in partnership with the sponsor. This individual brings together a collection of business and technical skills with a directive to pioneer new ways of working, thinking, and operating.

This is a high-impact role within Manulife, very visible at the leadership level, and requires an individual with outstanding leadership skills, including high emotional intelligence, stakeholder management, teamwork, and collaboration / influencing skills.

Key Responsibilities:

  • Partner with the segments and functions to identify and deliver on initiatives required to achieve efficiency targets, which underpin our external commitment to achieve a better cost-efficiency ratio consistently.
  • Ensure the transformation initiatives are aligned with the corporate & business strategy and priorities, business transformation goals, growth of high-opportunity businesses, customer experience, cost reductions, efficiency improvements, etc.
  • Manage and lead all aspects of the transformation initiatives reporting on schedule, budget, scope, quality, risks/issues/dependencies, and benefit realization.
  • Provide transparency and clarity in the delivery of progress and financial performance of transformation initiatives.
  • Work collaboratively and establish relationships with senior team members, especially the initiative sponsor and business Lead(s), to elicit requirements to deliver the business objectives and vision.
  • Develop recommendations for change and support implementation.
  • Maintain good solid understanding of industry trends, products, relevant laws, and regulations.
  • Establish clear accountabilities and authority for the different team members.
  • Provide direction, consultancy, and support to the business leaders and project teams.
  • Ensure that results are measurable by establishing a baseline of performance and cost metrics, clear business cases, and unarguable results as defined by improvements in appropriate KPIs, unit costings, and productivity/efficiency measures.
  • Ensure that results are sustainable by embedding continuous improvement frameworks and processes to sustain change over the medium to long term horizon.
  • Deliver frequent and high-quality communications regarding the transformation initiatives and their progress and ensure strong visibility and collective agreement from all key stakeholders.
  • Fully accountable for the success of all transformation initiatives and their delivery on time, scope, budget, and outcomes.
First-year success factors:
  • Tangibly impact the efficiency ratio and positive jaws with $ saving initiatives.
  • Establish and maintain a positive relationship with the business in providing mentorship in operational standard processes and change.
  • Think big by bringing a global attitude to how we can reduce silos, get the team excited about new initiatives, and become part of the global strategic differentiator for Manulife.
Experience:
  • Masters degree with a minimum of 10 years of proven experience in Consulting, Business Process Transformation and driving large-scale change initiatives with good exposure to the Financial Services industry.
  • Deep experience driving transformation in functions like operations, technology, etc.
  • Extensive experience in driving operating model changes, process optimization, location optimization, etc.
  • Knowledge of the latest technology developments, including emerging technologies, etc.
  • A highly motivated senior individual who can work independently with minimal direction.
  • A standout colleague who can connect well with peers and interact successfully with business partners and regional functions at all levels as required.
  • Exceptional communication skills with high emotional intelligence to read the room and adapt accordingly.
  • Global leadership experience leading teams within and working with colleagues across a multi-national, geographically distributed environment.
  • Superior knowledge of transformation techniques and methodologies (Operating model design, Six Sigma, Agile, etc.).
What can we offer you?
  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.
Our commitment to you
  • Values-first culture
We lead with our Values every day and bring them to life together.
  • Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
  • Continuous innovation: We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

Work Arrangement: Hybrid (3 days - Tuesday, Wednesday, Thursday)

About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact.

Salary & Benefits
The annual base salary for this role is listed below.
Primary Location Toronto, Ontario
Salary range is expected to be between $123,400.00 CAD - $229,300.00 CAD.
If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions. #J-18808-Ljbffr

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