Store Manager

2 months ago


Victoria Capital Regional District, CA Videotron Ltd Full time
Job Description

The role

We are currently looking for a Store Manager to join one of our exciting Retail locations on a full-time basis Our successful candidate will create and support a positive team environment that builds morale and encourages top performance while improving store performance across all metrics through efficient supervision, goal setting and phenomenal customer service.

A typical day

  • Your primary daily interactions will be with Freedom Mobile customers and your team As a Store Manager, you will…
    • Be a natural leader and empower others to succeed in their job while encouraging a culture conducive to teamwork, continuous learning and growth and development
    • Provide frequent coaching and mentoring to ensure the success of each employee and the team
    • Empower your employees to perform to the best of their abilities in creative and engaging ways
    • Set clear objectives, give direction and take corrective action as part of effective performance management with a commitment to improvement
    • Take ownership for resolving all customer issues, with the ability to take swift and appropriate action in order to retain customers
    • Clearly communicate issues and opportunities to executives and effectively relay company initiatives to staff
    • Ensure efficient store operations through effective scheduling and recruitment
    • SETTING PERFORMANCE DIRECTION: Translating broader business initiatives into clear team objectives and concrete individual goals, aligning appropriately with other groups for efficient, coordinated action.
    • INSPIRING OTHERS: Creating a team environment where everyone wants to do their best and deliver results.
    • DELEGATING: Broadly sharing responsibility and accountability of both routine and important tasks and decisions.
    • DEVELOPING AND MENTORING OTHERS: Having awareness of each person's career goals; hold development discussions and provide challenging tasks and assignments to promote development
    • HOLDING PEOPLE ACCOUNTABLE: Supervising progress and results; give feedback effectively and make tough decisions when appropriate.
Qualifications
  • Minimum 2-3 years of progressive retail experience in a management role
  • Previous experience in the wireless industry is preferred
  • Post-secondary diploma/degree an asset
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