Service Catalog Analysis and Design
2 weeks ago
Our valued client is looking for a talented Subject Matter Expert in Service Catalog Analysis and Design for an awesome FULLY REMOTE contract position
The ideal Subject Matter Expert brings a minimum of 10 years of experience in enterprise-level business analysis, with expertise in service catalog design and strategic initiative delivery. They possess strong analytical and problem-solving skills, proficiency in business process modeling, and the ability to gather and document complex requirements. With experience in change management and stakeholder collaboration, they excel at aligning organizational goals with actionable outcomes. Knowledge of business and digital systems and exceptional communication skills enable them to guide teams through transitions and deliver a well-structured, client-focused service catalog.
The Subject Matter Expert will report to the Director General, Digital Enablement and Innovation.
Desirables:
- Minimum 10 years in delivering enterprise-grade business transformation and business analysis outcomes, focusing on enterprise-level systems or service catalogs.
- Experience in translating strategic objectives into actionable plans and measurable outcomes.
- Knowledge and experience in enabling service delivery improvements for business teams across various service areas (ex. HR, legal, facilities, etc.)
- Familiarity with ITIL principles, particularly service design, service delivery, and continual service improvement.
- Skilled in leveraging data to inform decisions, using tools such as Excel or Power BI.
- Experience in resolving conflicting priorities and ensuring alignment among diverse stakeholders.
- Proven ability to guide organizations through process changes, ensuring stakeholder buy-in and smooth transitions.
- Enhanced Security Clearance OR must be Eligible to Obtain Security Clearance – Canadian Residency
- Ability to work remotely via Microsoft Teams
- National Capital Region resident an asset
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