ServiceNow Developer

1 week ago

Edmonton Alberta, Edmonton region, Canada Jobility Talent Solutions Full time

Title: ServiceNow Developer

Location: Edmonton AB (fully remote with 1 day onsite per month visit)

Duration: 4 months contract with 12 months extension


Project Name:

DMND1980 - Contact Centre Implementation


Position Title: ServiceNow Developer


Scope:

The contact center program is initiated to bring consistent service to 80+ contact centers located within different ministries. These contact centers are serving Albertans, and a significant number of other departments, boards, and agencies.


Reporting to the Contact Centre Service Owner, the resource will participate in development and maintenance needs identified within contact center program. This includes ServiceNow capabilities, ServiceNow integration with CX-One and associated tools.


Duties:


Design, develop, test and implement the contact centre solution features in ServiceNow. Troubleshoot and resolve issue in contact centre solution in ServiceNow and the integrations. An ServiceNow Developer applies a broad knowledge of various technical areas to foresee and rectify problems.


• Liaises with business units and program areas to ensure solutions meet current and strategic ministry needs and requirements.

• Provide ServiceNow functional and technical expertise.

• Configure and customize ServiceNow modules to meet requirements ensuring the integrity and sustainability of system configuration.

• Execute internal testing (unit testing) and support UAT activities.

• Provide overall Technical Solution Quality Assurance (QA)

• Support warranty activities as required.

• Support transition to operations (hand off) to support teams.

• Provides and maintains technical documentation of design and changes.

• Certified ServiceNow Application Developer (CAD) and/or Certified System Administrator (CSA).

• Participates in agile delivery meetings.

• Able to quickly understand application functionalities and process.

• Handle and fix production defects efficiently.

• Provide tracking and reporting of time and status on all work as required.

• Identify and coordinate release schedules

• Ensure planned releases remain on schedule and on track


Equipment Requirements:

• Resource will require own equipment.


Resource must provide their own computer and related equipment. The computer's operating system must be a modern version of Windows or MacOS that is compatible with Azure Virtual Desktop (AVD) and related software for remote access. Windows is preferred due to better compatibility. AVD/remote-related software will be installed on the resource's computer.


The Contractor's resources are directed to work remotely, the Contractor shall be responsible for providing all of its equipment, including computers, software, printers, supplies, desks and chairs. However, the Client shall ensure that the Contractor's resources have the necessary access and credentials to the client's system.



Working Hours:

• Standard Hours of work are 08:15 – 16:30 Alberta time, Monday through Friday excluding holidays observed by the Client

• Work must be done from within Canada, due to network and data security issues.

• It is anticipated that the role will be primarily remote, however in the event of an onsite meeting, the Client does not pay for travel to attend on-site meetings, nor any expenses related to relocation, commuting, housing/accommodation, food/drink.


Notes on Location:

• This resource will primarily work remotely; however, the resource may be required to attend meetings or work sessions in office on reasonable notice from the Client. At the time of providing such notice, the Client will advise of the expected duration of any such meetings or work sessions. However, time to travel and any associated expenses to and from Edmonton and/or travel within Alberta will be at no cost to the Client.

• The expectation is for the resource to attend a meeting or work session in the office 1 day per month.


Incumbency:

• This is a net new role.


Background Check Required:


Enhanced Background Check:

• A standard criminal record check will be required before we start the Enhanced Security Clearance process.

• An Enhanced Security Clearance will be required for this position, which will be coordinated by Client only for this position. Enhanced Security Clearance includes a standard Criminal Records Check and enhanced security including a Credit Check.


Mandatory Training Courses:

• Once hired the resource will be required to complete all mandatory training which includes but not limited to Freedom of Information and Protection of Privacy Act and Security awareness training. There may also be some optional courses as well.


Anticipated Interviews Dates

• will be held between (Dec 9 to Dec 10, 2024)


SUBMISSION MUST INCLUDE:

• RESUME

• ALL REQUIRED EXPERIENCE MUST BE DESCRIBED IN RESUME UNDER THE JOB/PROJECT WHERE EXPERIENCE WAS ATTAINED.

• EACH JOB/PROJECT MUST CONTAIN THE TERM OF THE JOB/PROJECT IN THE FORMAT MMM/YYYY to MMM/YYYY.

• RESOURCE REFERENCES

o Three references, for whom similar work has been performed, must be provided. The most recent reference should be listed first. Reference checks may or may not be completed to assist with scoring of the proposed resource.

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