Install Manager/ Operations

2 days ago

Calgary Alberta DJ, CA Reliance Comfort Limited Partnership oa Reliance Home Comfort Full time
Install Manager/ Operations Calgary, AB, Canada Req #4077 August 26, 2024

Find Your Limitless with Reliance


By joining Reliance as an Installation Manager, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless - join us

What will you do?

  • Learn and grow as an important part of a team that cares about Reliance and its customers.
  • Collaborate with the all local Manager(s) to plan, budget and deliver on P & L targets.
  • Ensure staffing plans are forecast, updated and delivered to maximize customer service and meet our service commitments.
  • Measure, monitor and drive achievement of all Operational metrics and provide appropriate reporting and analysis.
  • Lead and support the development of a Growth through Install mentality that drives customer satisfaction and future business growth.
  • Coach and manage a team of technical professionals to maximize their performance, engagement and achievement of objectives.
  • Identify opportunities for establishing relationships with Independent HVAC Installation Contractors.
  • Drive excellence through our 3rd party partners by finding, selecting, and negotiating agreements with partners who are committed to Reliance’s strategy and goals. Manage these relationships to ensure these vendors deliver on all our key metrics and standards.
  • Perform regular reviews of cost, quality, safety and productivity metrics, setting plans and executing these effectively to drive optimal performance of Operations team and 3rd party partners through goal setting, observation, coaching and reviews.
  • Partner and collaborate with other stakeholders (i.e. Quality, Project Management, Training, HR, Regulatory) to continually improve team performance.
  • Drive ‘destination of choice’ for team members, customers and 3rd party partners by setting a standard of service excellence and engaging team members/3rd party partners to support this standard.
  • Deliver prompt and efficient resolution to customer inquiries/complaints.
  • Ensure exceeding HVAC install gross margin.

What do we offer?

  • The tools you need to succeed - including the tools for the job as well as training and development programs
  • A successful and knowledgeable team to be part of and learn from
  • Competitive base pay plus the ability to earn more tied to your success - the only limit is your potential
  • A great benefits plan for you / your family
  • Career paths so you can advance in the company
  • A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination
  • And award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What do you bring?

  • A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance.
  • You are a determined self-starter with a high degree of integrity, sense of urgency, passion for high performance and attention to detail who thrives working individually and in a team environment.
  • Preferred supervisory or managerial experience overseeing a field operations team.
  • Knowledge and technical experience within the HVAC and/or water heater industry is required.
  • Gas B ticket would be an asset.
  • Demonstrated results in driving process control, productivity/quality improvement.
  • Excellent communication (written, verbal and presentation), interpersonal skills along with innovative thinking and problem-solving skills.
  • Highly motivated to succeed with the ability to build team spirit, motivate team members and encourage collaboration.
  • Professional negotiation skills with the ability to influence.
  • Strong initiative to drive results with speed of implementation.
  • Strong ability to develop effective relationships with team, internal and external stakeholders.
  • Ability to challenge the status quo and help drive change.

Why Reliance?


Reliance is the industry leader in providing home comfort solutions and we do just that in over 2 million customer homes across North America. Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Reliance is a $1 Billion business with 2,600 team members and we’re growing We’re proud to be recognized as one of Canada’s 10 Most Admired Corporate Cultures. It's our team members and their relentless focus on the business, each other, and our customers that makes us great.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

#LI-NT1

#LI-ONSITE

Other details
  • Pay Type Salary
  • Min Hiring Rate $85,000.00
  • Max Hiring Rate $100,000.00
Apply Now
  • Calgary, AB, Canada
Share this job:

  • Service Manager, Operations

    2 days ago

    Calgary, Alberta, D3J, CA Reliance Comfort Limited Partnership oa Reliance Home Comfort Full time

    Service Manager, Operations Calgary, AB, Canada Req #3847 September 23, 2024 Find Your Limitless with Reliance By joining Reliance as an Service Manager, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At...

  • Senior Program Manager to support a operational technology

    2 days ago

    Calgary, Alberta, D3J, CA S.i. Systems Full time

    Senior Program Manager to support a operational technology (IT/OT) develop and manage a resiliency programMust be local Calgary Candidate - remote with some in office meetingsMust have skills: 3+ years as a Program Manager developing and managing strategic programs $7M+Experience running IT/OT (operational technology) projects interfacing with engineering...

  • IP Operations Specialist

    4 months ago

    Calgary, Alberta, D3J, CA Xplore Inc. Full time

    We are looking for an IP Operations Specialist in Calgary, AB. The role of the IP Operations Specialist will be to support and maintain Xplore’s IP network infrastructure. This role will plan and execute configuration changes on equipment such as routers, servers, switches, DNS, DHCP and traffic management devices at an expert level. This position acts...

  • Installed Sales

    2 days ago

    Calgary, Alberta, D3J, CA RONA+ Full time

    Installed Sales & Projects Coordinator, Full time (Rona+ Macleod) Language English Français (CA) Apply Now By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary...

  • Senior Operational Leadership Trainee

    2 days ago

    Calgary, Alberta, D3J, CA Gate Gourmet Canada Full time

    We’re looking for motivated, engaged people to help make everyone’s journeys better.Reporting to the General Manager, this position is a 12-month program committed to setting up future Operational Leaders (General Manager, Director, etc.) for success. The Senior Operational Leadership Trainee will complete a comprehensive training program in all areas of...

  • Manager

    2 days ago

    Calgary, Alberta, D3J, CA Alberta Health Services Full time

    Reporting to the Director, the Manager provides direction, leadership, and organization for initiatives and programs within the Diagnostic Imaging department. Experience with senior management priorities and an understanding of stakeholder needs, this position delineates high level strategies and frameworks into planning clinical initiatives that meet...

  • Manager

    2 days ago

    Calgary, Alberta, D3J, CA Alberta Health Services Full time

    The Identity Services portfolio encompasses key Enterprise-wide programs and services in support of the vision, mission and strategic business plan of Alberta Health Services (AHS). This role works closely with the Identity Management and Directory Services team and numerous stakeholders across IT, AHS, Alberta Health and vendor partners. Alberta Health...

  • Senior GIS Analyst to lead and manage GIS operations including the transition to ArcGIS Pro

    2 days ago

    Calgary, Alberta, D3J, CA S.i. Systems Full time

    Our client is seeking a Senior GIS Analyst to lead and manage GIS operations including the transition to ArcGIS Pro.Onsite work required in Calgary. Must Haves:10+ years in GIS analysis, mapping, and project managementExpertise in GIS software such as ArcGIS3+ years in a management role creating geospatial strategies including long term roadmaps and GIS...

  • GIS Regulatory Operations Student

    2 days ago

    Calgary, Alberta, D3J, CA Canadian Natural Resources Limited Full time

    The Opportunity: Are you a student looking for an exciting opportunity that is full of meaningful, diverse, and ambitious assignments working alongside industry leading professionals? Join Canadian Natural, where we strive to provide opportunities based on your abilities, helping you to contribute in a meaningful way and apply your academic experience to...

  • Commercial Operations

    2 days ago

    Calgary, Alberta, D3J, CA Canadian Natural Resources Limited Full time

    The Opportunity: Are you a student looking for an exciting opportunity that is full of meaningful, diverse, and ambitious assignments working alongside industry leading professionals in the diverse world of Supply Chain? If so, we have a variety of positions for you! Our Commercial Operations team has multiple excellent opportunities to work in a fast-paced...

  • Pets Hotel Manager

    2 days ago

    Calgary, Alberta, D3J, CA PetSmart Full time

    PETS HOTEL MANAGER ABOUT OUR PETS HOTEL: Pets are family members and we know its not always easy for them to be away from their parents! That's why it's important that we provide a safe, fun and reliable home away from home for all the pets who stay in our hotels. As a Pets Hotel Manager, you'll oversee all day-to-day operations of our Pets...

  • Assistant Manager

    2 days ago

    Calgary, Alberta, D3J, CA Foot Locker Full time

    Overview Are you a game changer? Can you assist in leading your store team to provide extreme customer service including selling, employee management, customer relations, stock, visual merchandising, asset protection, and training? Additionally, in the absence of your store manager, you would assume all managerial duties. Come for the opportunity….Stay...

  • ROCm Libraries Software Program Manager

    2 days ago

    Calgary, Alberta, D3J, CA Advanced Micro Devices inc. Full time

    WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...

  • Grocery Overnight Department Manager

    2 days ago

    Calgary, Alberta, D3J, CA Loblaw Companies Ltd - Head Office Full time

    Referred applicants should not apply directly to this role.All referred applicants must first be submitted through Workday by a current Loblaw Colleague.Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the...

  • Account Manager

    2 days ago

    Calgary, Alberta, D3J, CA Acklands-Grainger inc. Full time

    Work Location Type: Hybrid As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers,...

  • Cloud Solution Architecture Manager

    2 days ago

    Calgary, Alberta, D3J, CA Microsoft Canada Full time

    The Canadian Microsoft Cloud Solution Architects (CSAs) are the backbone of the customer journey. Enabling our customers to realize their full potential through accelerated adoption and optimized use of the Microsoft Cloud. With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to...

  • Specialist, Commercial Portfolio Management

    2 days ago

    Calgary, Alberta, D3J, CA Canadian Western Bank Full time

    At CWB, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:Putting people first and building relationships with intentionSeeking out and embracing new ideasBelieving that how we do things is as important as what we doRole Specifications:2 Roles Available rolesLocations: Calgary Main and...

  • Intermediate ABAP Developer with FIORI experience to develop and support SAP TM and other modules/applications

    2 days ago

    Calgary, Alberta, D3J, CA S.i. Systems Full time

    Our client in Calgary is looking for an Intermediate ABAP Developer to develop and support SAP TM and other modules/applications This role requires you to be onsite 100% M-F, working core business hours of 8-5pmMust Haves:4+ years' experience as an ABAP developer with at least 2 full project lifecycles with TM, EM or SD, with a focus on logistics Must...

  • Assistant Store Manager

    2 days ago

    Calgary, Alberta, D3J, CA Loblaw Companies Ltd - Head Office Full time

    Referred applicants should not apply directly to this role.All referred applicants must first be submitted through Workday by a current Loblaw Colleague.Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the...

  • Manager, Real Estate Lending

    2 days ago

    Calgary, Alberta, D3J, CA Canadian Western Bank Full time

    At CWB, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:Putting people first and building relationships with intentionSeeking out and embracing new ideasBelieving that how we do things is as important as what we doRoles SpecificationsLocation: Calgary, AB.Everyday flexibility. Hybrid...