Genesys Architect
1 week ago
Job Title: Genesys Architect
Location-Toronto,Canada remote, might need occasional travel(rare)
Need to have very strong customer interfacing capabilities.
We are seeking a Genesys Architect to help us transform our customer interaction strategies. The ideal candidate will have experience with the Genesys suite of products, including Genesys Cloud, PureConnect and PureEngage, and will be responsible for designing, implementing, and maintaining our customer engagement platforms. This role requires a combination of strong technical skills and excellent communication capabilities to work effectively across various business units and teams.
Location: Flexible (Remote work options available)
Responsibilities:
1. Lead the architectural design, implementation, and operation of the Genesys solution, including system integration, configuration, routing design, reporting, and system analytics.
2. Develop strategic solutions that enhance our customer engagement, ensuring their alignment with business objectives.
3. Oversee the evaluation, selection, and implementation of new technologies to enhance the Genesys environment.
4. Conduct regular performance analysis, capacity planning, and optimization to ensure the solution's high availability and reliability.
5. Provide technical leadership to the development team, including providing training, guidance, and mentorship.
6. Collaborate with other team members and stakeholders to establish and execute the company's contact center vision.
7. Facilitate troubleshooting and problem-solving activities for any system-related issues.
8. Develop and maintain technical documentation to ensure efficient planning and execution.
9. Act as the technical liaison with vendors, partners, and other external entities when required.
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