Project Manager

2 weeks ago

Canada, CA DKI Sustainable Restoration Services Full time

Position Title: Project Manager


Location: Varies across depending on CAT location


Reporting To: VP of Essential Services


Role Summary:

As the Project Manager, you will be responsible for mobilizing and managing restoration projects in areas affected by high-volume weather events, such as floods, fires, hurricanes, tornadoes, large losses and other storms. Your primary objective will be to coordinate and oversee all aspects of insurance restoration projects, ensuring timely completion, adherence to quality standards, and exceptional customer service.


Responsibilities:

Mobilization and Deployment:

  • Rapidly respond to high volume weather events and travel to affected areas.
  • Assess and evaluate the extent of damage and create initial project plans.
  • Work with the Production Manager to coordinate and arrange necessary resources, equipment, and personnel to efficiently initiate restoration projects.

Project Management:

  • Develop detailed project schedules, budgets, and timelines for restoration activities.
  • Collaborate with insurance adjusters, property owners, and other stakeholders to ensure clear communication and alignment of project goals.
  • Work with Production Manager to supervise and oversee the work of subcontractors and restoration teams.
  • Monitor project progress, identify potential issues, and implement corrective actions as necessary.
  • Update workflow statuses in client platforms and internal Job Management system.
  • Ensure compliance with safety regulations and industry standards throughout the restoration process.

Remote/ Temporary Project Management

  • Assist DKI Members with remote Project Management tasks, including project coordination, estimate writing, estimate reviews, etc.
  • Mobilize to DKI Member locations to temporarily perform standard Project Management tasks

Estimating and Budgeting:

  • Conduct thorough damage assessments and with the assistance of our estimating team, estimate emergency, contents and restoration costs.
  • Prepare accurate and detailed project budgets, taking into account labor, materials, equipment, and any additional expenses.

Documentation and Reporting:

  • Maintain comprehensive project documentation, including initial reports, daily logs, progress reports, photographs and videos.
  • Prepare and submit detailed reports to insurance carriers, adjusters, and other relevant parties.
  • Assist in the preparation of insurance claims by providing supporting documentation and cost breakdowns.

Customer Service and Satisfaction:

  • Act as the primary point of contact for property owners, insurance adjusters, and other stakeholders.
  • Address any concerns, questions, or issues raised by clients in a prompt and professional manner.
  • Ensure high levels of customer satisfaction through exceptional service delivery and quality workmanship.

Education, Knowledge and Experience required:

  • The ideal candidate will possess:
  • Certification in construction management, engineering, or a related field (preferred).
  • IICRC certifications (WRT, FSRT, ASD, CDS, HST)
  • Proven experience in project management within the insurance restoration industry.
  • Strong knowledge of insurance restoration processes, including estimating, scoping, and construction practices.
  • Ability to mobilize quickly and work effectively in high-pressure, disaster-affected environments.
  • Ability to work remotely, supporting DKI members when required.
  • Excellent organizational and multitasking skills with the ability to prioritize tasks and meet deadlines.
  • Strong leadership and communication skills, with the ability to effectively collaborate with diverse teams and stakeholders.
  • Proficiency in project management software, Microsoft Excel and Word, and other relevant tools.
  • Proficient in Xactimate and CoreLogic.
  • Willingness to learn and utilize new technology.
  • Valid driver's license and willingness to travel extensively as required.
  • Additional duties as assigned

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