Account Coordinator

4 weeks ago

Maple Ontario, York region, Canada Fuze HR Solutions Full time

Job Purpose:

The primary responsibility of the Customer Service Account Coordinator is to provide essential administrative support to the Customer Service Department. This role involves handling various administrative tasks to ensure the smooth operation of customer service activities, contributing to overall departmental efficiency and effectiveness.


Key Responsibilities:

  • Accurately enter and manage orders and credit notes in a timely manner.
  • Prepare and verify invoices and bills of lading for outgoing shipments.
  • Oversee high-priority orders to ensure they are delivered on schedule and complete.
  • Serve as a liaison between sales, logistics, and other departments such as credit, production, and planning.
  • Collaborate with major buyers and the Key Account Manager to manage backorders.
  • Investigate short shipment fines in coordination with the credit department.
  • Work closely with the shipping department to ensure efficient operations.
  • Process large volumes of data accurately as needed.
  • Provide timely support to assigned retail sales representatives.
  • Coordinate with courier services to ensure on-time delivery of purchase orders.
  • Build and maintain strong, positive relationships with key customers.
  • Establish and follow a customer call cycle for assigned accounts to secure orders.
  • Achieve key performance indicators (KPIs) as set by the Manager.
  • Support new product launches through effective communication.
  • Monitor and track customer performance regarding volume and assortment, providing regular feedback on issues and opportunities.
  • Address customer inquiries and requests promptly.
  • Perform additional duties as needed.


Success Factors:

  • High levels of satisfaction from both internal and external customers, along with meeting key performance indicators (KPIs).
  • Demonstrated ability to be resourceful and independently manage tasks effectively.
  • Proactive and self-motivated approach to work.
  • Strong attention to detail and accuracy in all tasks.
  • Effective problem-solving skills.
  • Professional and clear telephone communication.
  • Ability to thrive in a fast-paced work environment.
  • Familiarity with the order processing for the customer base.
  • Understanding of supply chain management and related processes.


Experience:

  • At least one year of experience in a customer service role within an office setting; experience with sales calls is a plus.
  • Familiarity with data tracking systems is advantageous.

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