Team Leader- Home Support Services

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations,and is home to six Métis Chartered Communities.

Our team of nearly 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more.

We are currently looking to fill a Casual opportunity for a Team Leader, Home Support located in Port Moody, BC.

Come work with us

Joining the Fraser Health team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

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Provides leadership and clinical support to an interdisciplinary team; coordinates and provides clinical and administrative supervision to an interdisciplinary team providing client care services to assigned locations; ensures the supervision and coordination and client care services/resources, including the planning, implementation and evaluation of effective care delivery systems and supports for staff; provides leadership with management and clinical resource staff in the development and implementation of practice standards, clinical education and identified priorities in quality improvement.

1. Plans and coordinates client care by consulting with Manager, Clinical Operations, clinical resource staff and direct care staff; prioritizes care and determines appropriate assignment of staff resources by collaborating with the interdisciplinary team to coordinate the provision of direct patient care.
2. Supervises and monitors the work flow of assigned staff within a designated area, including prioritizing requests, interpreting and coordinating disciplines and ensuring delivery of service in accordance with departmental goals, objectives and client needs.
3. Provides clinical expertise, consultation, role modeling and leadership in evidence-based practice to staff and/or clients by reviewing literature, consulting with experts, collaborating with members of the interdisciplinary team, evaluating clinical practice and recommending changes to existing standards.
4. Reviews and determines the suitability and feasibility of client care plans; interprets and coordinates between disciplines ensuring the provision of a safe environment for clients and staff.
5. Assesses, develops and evaluates the skills and performance of staff by providing one-on-one coaching and instruction to individual staff as necessary; completes performance appraisals on discipline-specific clinical practice.
6. Recruits, interviews and selects staff; provides leadership by developing, implementing and evaluating discipline-specific staff orientations, in service education and placement of students for clinical practice experience.
7. Implements and monitors operating budget; provides input into the purchase of equipment and orders equipment and supplies, as needed; coordinates the trial and evaluation of new equipment and supplies.
8. Develops and ensures the maintenance of policies, procedures, standards of care and quality improvement activities in collaboration with team members; provides recommendations to the Manager on long term planning; implements processes, policies and procedures and evaluates results.
9. Develops, implements, evaluates and revises education, orientation and professional development programs for clinical staff/students by conducting learning need assessments of individuals and clinical areas and determining educational requirements for services; introduces new skills and procedures based on current theory, research and standards of care.
10. Facilitates team-building and staff development by acting as a clinical role model and resource for the interdisciplinary team; provides for smooth implementation of practice issues; resolves practice issues with the interdisciplinary team and maintains a collaborative relationship with the team; advises the Manager of issues or concerns.
11. Participates and provides a leadership role in quality improvement and risk management activities by evaluating nursing practice, generating recommendations for alternative approaches, conducting safety audits and taking corrective actions; consults with Manager prior to changes in current practice.
12. Participates in research and special projects by collaborating with members of the interdisciplinary team promoting staff awareness and involvement in research activities; identifies practices/issues that require research; collects and interprets data and provides input for further analysis.
13. Participates in local, regional and external committees and working groups as assigned and provides input into operational issues.
14. Performs other related duties as assigned.

Education and Experience

Bachelor's degree in Nursing from an approved school of Nursing. Five (5) years' recent related clinical experience working in a community setting, including one (1) year supervisory experience of multi-disciplinary staff.

Current practicing registration as a Registered Nurse with the British Columbia College of Nurses and Midwives (BCCNM).

Valid BC Driver's License and access to a personal vehicle for business-related purposes.

May require: Completion of applicable Canadian Nursing Association (CNA) certificate in the designated clinical area.

Skills and Abilities

• Demonstrated ability to lead, plan, problem-solve, organize and prioritize.
• Sound professional judgment, empathy, tact and integrity.
• Demonstrated professional practice skills within designated discipline.
• Ability to support staff using a case management model.
• Thorough knowledge of discipline-specific therapeutic principles, practices and procedures and their application to an in-home environment.
• Demonstrated ability to supervise and effectively direct the workload of others.
• Demonstrated ability to communicate effectively both verbally and in writing.
• Demonstrated ability to deal with others effectively.
• Good working knowledge of pertinent legislation, policies, standards and collective agreements.
• Ability to operate related equipment.
• Physical ability to perform the duties of the position.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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Follow our Careers social channels to learn about our culture and values, hear directly from some of your future colleagues, stay updated on exciting opportunities and get valuable career tips from our recruiters.