Client Service Associate

4 weeks ago

Truro Nova Scotia BS, Annapolis, Canada VON Canada Full time


Requisition Details:

Employment Status: Regular, Full-time
Program Name: Visiting Nursing/Home Support
Number of Hours Bi-Weekly: 75
Work Schedule: Days, with an evening and weekend rotation
On-Call: No

Looking for a career in health care that provides you with an opportunity to make a difference in your community?

If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you. Join our Client Service Team today

About us:

VON provides home and community care to more than 10,000 people every day in Ontario and Nova Scotia. As a registered charity and not-for-profit, our organization is all about the difference we can make in people\u2019s lives.\u00A0Working at VON is more than just a job, it is a career that impacts how Canadians live.

Our Client Service Team operates 365 days per year and is provided with consistent schedules which have day shifts and an evening and weekend rotation.

What you\u2019ll do:

  • Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures
  • Daily activities include receiving and processing client referrals and updates, responding to phone inquiries from clients, doctors, service providers, and other agencies, advanced scheduling, daily scheduling changes (i.e., sick calls, client cancelations, new client admissions), and other administrative duties
  • Work closely with team members and management to ensure daily staffing levels are sufficient, and the delivery of quality client care and service are met, as well as forecasting weekly staffing needs
  • Support clients, nurses, and home support workers to ensure delivery of quality care
  • Work in a fast-paced environment with rapidly changing priorities while meeting daily and weekly scheduling deadlines
  • Ensure that confidential information relating to clients, work colleagues, suppliers, and VON\u2019s operations are properly protected and not disclosed to third parties
  • Other duties/tasks as assigned by manager

What we offer you:

  • Competitive salaries and vacation time
  • Tiered Benefits (health, dental, LTD) & an Employee Assistance Program for eligible employees
  • Defined Benefit Pension Plan with company contribution for eligible employees
  • Comprehensive orientation program
  • Opportunities for skill development, eLearning, and career advancement
  • Experience with new health care technology such as CellTrak and Procura
  • Be part of a health care team that provides support to people in your community and frontline workers

What you need:

  • University/College education preferred, High School Diploma required
  • Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
  • Proficiency with MS Office programs, Outlook, faxing software, and database management
  • Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset
  • Experience in a health care environment is an asset
  • Previous customer service experience in a contact center environment is considered an asset
  • Experience in a unionized environment is considered an asset
  • A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment
  • The use of Personal Protective Equipment (PPE) may be required

Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics.

\u00A0Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.

Other commonly searched for terms: Administrative Assistant, Medical Office Administrative Assistant, Clerk, Scheduling Clerk, Scheduler

  • Assoc., Expérience client

    4 weeks ago

    Truro, Nova Scotia, B0S, Annapolis, Canada TD Full time

    Lieu de travail :Truro, Nouvelle-Écosse, CanadaHoraire :15Secteur d’activité :Services bancaires personnels et commerciauxDétails de la rémunération :$21.00 - $25.98 CADLa TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des...

  • Client Service Associate

    2 months ago

    Yarmouth, Nova Scotia, B0V, Annapolis, Canada VON Canada Full time

    Requisition Details:Employment Status: Permanent, Full-time (1.0 FTE)Program Name: Client ServicesNumber of Hours Bi-Weekly: 75Work Schedule: Days, Evenings, WeekendsUnion/Bargaining Unit: NSGEUOn-Call: NoLooking for a career in health care that provides you with an opportunity to make a difference in your community?If you are tech-savvy, customer...

  • Staffing Coordinator, Branch Operations

    4 weeks ago

    Yarmouth, Nova Scotia, B0V, Annapolis, Canada VON Canada Full time

    Requisition Details:\u00A0Employment Status: Regular, Full-time (1.0 FTE)Program Name: Branch OperationsNumber of Hours Bi-Weekly: 75Work Schedule: Days, EveningsOn-Call:\u00A0No\u00A0Job Summary:\u00A0The Staffing Coordinator is responsible for the day-to-day schedule for both the CSA and Service provider staff.\u00A0 The Staffing Coordinator works in...

  • Client Service Associate

    4 weeks ago

    Truro, Canada VON Canada Full time

    Job Title: Client Service AssociateJob Summary: We are seeking a highly organized and detail-oriented Client Service Associate to join our team at VON Canada. As a Client Service Associate, you will be responsible for scheduling client visits, managing client referrals, and providing exceptional customer service.Key Responsibilities:Scheduling client visits...

  • Customer Service Associate

    2 weeks ago

    Nova Scotia, Canada Tim Hortons Full time

    Job DescriptionWe are seeking a highly motivated and detail-oriented Customer Service Associate to join our team at Tim Hortons. As a Customer Service Associate, you will be responsible for providing excellent customer service, preparing food and beverages, and maintaining a clean and safe working environment.About the JobThis is a full-time position with...

  • Client Services Assistant

    5 months ago

    Nova Scotia, Canada Shannex Full time

    If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work - they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living. We are searching for a **Client S**ervices Assistant** to join our...

  • Customer Experience Associate

    1 month ago

    Nova Scotia, Canada HGS Full time

    Job OverviewHGS is a global leader in customer experience management, and we're seeking a talented Customer Experience Associate to join our team. As a Customer Experience Associate, you'll have the opportunity to work in a collaborative and engaging environment, making a positive impact on people's day.Your ImpactYou'll field customer billing inquiries,...

  • Director of Client Services

    6 months ago

    Truro, Canada Futureworx Full time

    **Futureworx **values the power of diversity, equity, and inclusion in our workforce, our relationships and our programs and services. We are committed to building a diverse and inclusive community, where the rights of all individuals and groups feel safe, valued, and respected for their contributions. Futureworx fosters an environment where individual...

  • Building Maintenance Associate

    2 weeks ago

    Nova Scotia, Canada Innovative Facility Care Inc Full time

    About the RoleWe are seeking a detail-oriented and physically capable Building Maintenance Associate to join our team at Innovative Facility Care Inc. This permanent position offers 6-20 hours of work per week, making it ideal for those with flexible schedules.Key ResponsibilitiesClean, disinfect, and polish floors, fixtures, and appliances in kitchens and...

  • Client Service Associate

    6 months ago

    Truro, Canada VON Canada (Nova Scotia) Full time

    **Requisition Details** Employment Status: Regular, Full Time (1.0 FTE) Program Name: Client Services Work Schedule: Days, with an evening & weekend rotation Biweekly Hours: 75 On-Call: No **Looking for a career in health care that provides you with an opportunity to make a difference in your community?** If you are tech-savvy, customer service-oriented,...

  • Client Service Associate

    5 months ago

    Truro, Canada VON Canada (Nova Scotia) Full time

    **Requisition Details**: Employment Status: Regular, Full Time (1.0 FTE) Program Name: Client Services Number of Hours Bi-Weekly: 75 Work Schedule: Days, Evenings, Weekends Union/Bargaining Unit: NSGEU **Looking for a career in health care that provides you with an opportunity to make a difference in your community?** If you are tech-savvy, customer...

  • Client Service Associate

    5 months ago

    Truro, Canada VON Canada (Nova Scotia) Full time

    **Requisition Details** Employment Status: Regular, Full Time (1.0 FTE) Program Name: Client Services Work Schedule: Days, with an evening & weekend rotation Biweekly Hours: 75 Location: Truro, NS **Looking for a career in health care that provides you with an opportunity to make a difference in your community?** If you are tech-savvy, customer...

  • Client Service Associate

    2 months ago

    Truro, Canada VON Canada (Nova Scotia) Full time

    **Requisition Details**: Employment Status: Permanent, Part-time (0.4 FTE) Program Name: Visiting Nursing/Home Support Number of Hours Bi-Weekly: 30 Work Schedule: Weekends _(Working Saturday and Sunday - Days, with an evening rotation)_ On-Call: No **Looking for a career in health care that provides you with an opportunity to make a difference in your...

  • Client Service Associate

    2 months ago

    Truro, Canada VON Canada (Nova Scotia) Full time

    **Requisition Details**: Employment Status: Regular, Full-time Program Name: Visiting Nursing/Home Support Number of Hours Bi-Weekly: 75 Work Schedule: Days, with an evening and weekend rotation On-Call: No **Looking for a career in health care that provides you with an opportunity to make a difference in your community?** If you are tech-savvy, customer...

  • Associate, Everyday Banking Professional

    1 month ago

    Nova Scotia, Canada BMO Full time

    Job Summary:We are seeking a highly skilled Associate, Everyday Banking to join our team at BMO. As an Associate, Everyday Banking, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide credit and lending-related sales and service to BMO customers or prospects.Advises customers on...

  • Legal Ops Associate

    6 months ago

    Nova Scotia, Canada EvenUp Full time

    Legal Operations Associates help ensure that the demand letters (legal documents with accompanying exhibits that illustrate an injured party's economic and non-economic damages resulting from a personal injury incident) we deliver to our clients are accurate, effective, and high quality. Associates are on the front lines of our mission to ensure that...

  • Legal Operations Associate

    5 months ago

    Nova Scotia, Canada EvenUp Full time

    **_This is a remote-first role that can be based in Canada._** Legal Ops Associates help ensure that the demand letters (legal documents with accompanying exhibits that illustrate an injured party's economic and non-economic damages resulting from a personal injury incident) we deliver to our clients are accurate, effective, and high quality. Our Associates...

  • Facilities Maintenance Associate

    2 weeks ago

    Nova Scotia, Canada Innovative Facility Care Inc Full time

    Job DescriptionWe are seeking a highly skilled and detail-oriented Facilities Maintenance Associate to join our team at Innovative Facility Care Inc.In this role, you will be responsible for maintaining the cleanliness and organization of our facilities, ensuring a safe and healthy environment for our employees and clients.Key ResponsibilitiesSweep, mop,...

  • Client Service Associate

    2 months ago

    Louisdale, Nova Scotia, Richmond region, Canada VON Canada Full time

    Requisition Details:Employment Status: Permanent, Full-Time (1.9 FTE)Program Name: Client ServicesNumber of Hours Bi-Weekly: 75Work Schedule: Days, Evenings, WeekendsUnion/Bargaining Unit: NSGEU\u00A0On-Call: NoLooking for a career in health care that provides you with an opportunity to make a difference in your community?If you are tech-savvy, customer...

  • Bilingual Client Solution Specialist

    2 weeks ago

    Nova Scotia, Canada Kerr Group of Companies - Northern Business Intelligence Full time

    Join Our Growing Team as a Bilingual Client Solutions Specialist!Are you a tech-savvy, bilingual professional with a passion for exceptional customer service and training? We’re expanding and want YOU on our team to support our valued clients with top-notch assistance on Geotab’s fleet management software.Why NorthernBI?Established Track Record: Founded...

  • Bilingual Client Solution Specialist

    1 week ago

    Nova Scotia, Canada Kerr Group of Companies - Northern Business Intelligence Full time

    Join Our Growing Team as a Bilingual Client Solutions Specialist!Are you a tech-savvy, bilingual professional with a passion for exceptional customer service and training? We’re expanding and want YOU on our team to support our valued clients with top-notch assistance on Geotab’s fleet management software.Why NorthernBI?Established Track Record: Founded...

  • Facilities Maintenance Associate

    2 weeks ago

    Nova Scotia, Canada Innovative Facility Care Inc Full time

    Job DescriptionInnovative Facility Care Inc is seeking a diligent Facilities Maintenance Associate to join our team. As a key member of our operations staff, you will be responsible for ensuring the cleanliness and organization of our retail service establishment.Key Responsibilities:Clean and maintain floors, including sweeping, mopping, washing, and...

  • Facilities Maintenance Associate

    2 weeks ago

    Nova Scotia, Canada Innovative Facility Care Inc Full time

    At Innovative Facility Care Inc, we offer a dynamic part-time opportunity for a dedicated individual to join our retail service team.Job Summary:We are seeking a highly motivated and detail-oriented Facilities Maintenance Associate to assist with daily cleaning, customer service, and lost and found duties in a fast-paced retail environment.About the...