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Key Responsibilities• Team Leadership & Managemento Lead and mentor L1, L2, and L3 support teams across cloud, infrastructure, and application domains.o Define team goals, monitor performance, and foster a culture of accountability and continuous improvement.• Operations & Service Deliveryo Oversee daily IT operations, ensuring uptime, stability, and optimal performance of systems and services.o Manage incidents, problems, and changes through ITIL-aligned processes.o Monitor and maintain compliance with defined SLAs and OLAs.• Cloud & Infrastructure Managemento Manage hybrid cloud environments (Azure, AWS, GCP) including servers, storage, and networking.o Coordinate with cloud architects and DevOps teams for deployments and troubleshooting.o Ensure infrastructure scalability, patching, and security best practices.o Firewall Managemento Network Management• Application & Platform Supporto Oversee application support and integration with backend systems.o Work closely with application owners to ensure seamless operation, performance tuning, and timely issue resolution.• Escalation & Incident Managemento Act as the point of contact for major incidents and critical escalations.o Coordinate root cause analysis (RCA) and drive problem management initiatives.• Process & Governanceo Develop and enforce IT operational policies and standard operating procedures.o Conduct periodic service reviews, capacity planning, and performance reporting.o Collaborate with stakeholders to continuously enhance user experience and service delivery./VMWork Location: 6950 Tomken Road Mississauga, Ontario L5T 2S3 Canada.Going to Office - 5 Days a WeekTravel between different sites as needed.
