Current jobs related to Service Desk Specialist - Alberta AB - HCLTech
-
Service Desk Specialist
4 weeks ago
Calgary, AB, Canada HCLTech Full timeAbout the Role: We are looking for an enthusiastic and technically skilled Service Desk Specialist to join our IT support team. The ideal candidate will bring a solid understanding of service desk operations, demonstrate hands-on troubleshooting abilities, and deliver an excellent end-user support experience in a fast-paced, 24×7 environment. This role is...
-
Service Desk Specialist
2 weeks ago
Calgary, Ab, Canada HCLTech Full timeAbout the Role: We are looking for an enthusiastic and technically skilled Service Desk Specialist to join our IT support team. The ideal candidate will bring a solid understanding of service desk operations, demonstrate hands-on troubleshooting abilities, and deliver an excellent end-user support experience in a fast-paced, 24×7 environment. This role is...
-
Service Desk Specialist
3 weeks ago
Alberta (AB), Canada HCLTech Full timeMeeting Room Technician100% OnsiteFort McMurray, Alberta, Canada- 1+ Working with Crestron equipment and configurations.- 1+ years working with Biamp DSP's- 3+ in Customer facing role.- 1+ AV Installation experience.What You'll Do?: Troubleshoot, repair, install, and upgrade meeting room technology (including Crestron, Biamp, cameras, microphones, laptops,...
-
IT Support Specialist/ Service Desk
3 weeks ago
Calgary, AB, Canada Merge IT Full time €26Our enterprise-level client is seeking to add an IT Branch Support Specialist to the team in Calgary, AB, Canada. 3-6-month contract / extensions possible, but not guaranteed. -- Pay Rate = $26 per hour (in Canadian currency) An "IT Branch Support Specialist” is responsible for providing technical support for hardware and software issues and requests to...
-
IT Support Specialist/ Service Desk
3 weeks ago
Calgary, AB, Canada Merge IT Full time €26Our enterprise-level client is seeking to add an IT Branch Support Specialist to the team in Calgary, AB, Canada. 3-6-month contract / extensions possible, but not guaranteed. -- Pay Rate = $26 per hour (in Canadian currency) An "IT Branch Support Specialist” is responsible for providing technical support for hardware and software issues and requests to...
-
Bilingual Service Desk Manager
3 weeks ago
Calgary, AB, Canada HCLTech Full timeWe are a leading IT service provider committed to delivering exceptional service and support to our clients. Our mission is to empower businesses through innovative technology solutions while fostering a culture of collaboration, inclusivity, and continuous improvement. About the Role: We are seeking a motivated and experienced Service Desk Team Lead to...
-
Bilingual Service Desk Manager
3 weeks ago
Calgary, AB, Canada HCLTech Full timeWe are a leading IT service provider committed to delivering exceptional service and support to our clients. Our mission is to empower businesses through innovative technology solutions while fostering a culture of collaboration, inclusivity, and continuous improvement. About the Role: We are seeking a motivated and experienced Service Desk Team Lead to...
-
Patient Services Specialist
1 week ago
Edmonton, Alberta, TJY, Canada FYidoctors Careers Full time $45,000 - $65,000 per yearOur FYidoctors - Edmonton - Calgary Trail clinic is looking for someone like you to bring your exceptional skills and experience with you and join us as our newest Patient Services Specialist.This position is a full-time role working 30-40 hours per week. Our clinic is open Monday to Saturday. You will play a critical role within FYidoctors by delivering...
-
Patient Services Specialist
3 days ago
Edmonton, Alberta, TTM, Canada FYidoctors Careers Full time $40,000 - $60,000 per yearOur FYidoctors West Edmonton Mall clinic is looking for someone like you to bring your exceptional skills and experience with you and join us as our newest Patient Services Specialist.This position is a part-time role working 20-29 hours per week. Our clinic is open Monday to Sunday. You will play a critical role within FYidoctors by delivering world-class...
-
Patient Services Specialist
20 hours ago
Calgary, Alberta, TAK, Canada FYidoctors Careers Full time $50,000 - $80,000 per yearOur FYidoctors - Calgary - Edgemont clinic is looking for someone like you to bring your exceptional skills and experience with you and join us as our newest Patient Services Specialist.This position is a casual role working 0-19 hours per week. Our clinic is open Monday to Saturday. You will play a critical role within FYidoctors by delivering...
Service Desk Specialist
4 weeks ago
About the Role:We are looking for an enthusiastic and technically skilled Service Desk Specialist to join our IT support team. The ideal candidate will bring a solid understanding of service desk operations, demonstrate hands-on troubleshooting abilities, and deliver an excellent end-user support experience in a fast-paced, 24 7 environment. This role is well-suited for professionals with 6 months to 1 year of experience in IT support who are eager to grow their career within enterprise IT service delivery.Key Responsibilities:Provide first-level technical support for end users across hardware, software, and network-related issues.Handle incidents and service requests using ServiceNow in line with defined SLAs.Perform PC troubleshooting for hardware and operating system issues.Manage and update Knowledge Base articles, ensuring accuracy and usability.Generate basic reports from ServiceNow to track ticket trends and performance metrics.Support AWS Connect and IVR management, ensuring proper call flow and user routing.Escalate complex issues to Level 2/3 teams while maintaining ownership until resolution.Participate in team meetings, shift handovers, and continuous improvement initiatives.Provide on-site support and ensure workplace technology (workstations, peripherals, etc.) functions optimally.Required Qualifications:6 months to 1 year of experience working in an IT Service Desk or technical support role.Strong technical skills in PC troubleshooting (hardware/software).Working knowledge of ServiceNow, AWS Connect, and IVR systems.Excellent customer service, communication, and problem-solving skills.Fully bilingual (English and French) - written and verbal.Willing to work on-site (five days a week) and support a 24 7 rotational schedule.Preferred Certifications:ITIL v4 Foundation - preferred.CompTIA A+ or TIA certification - preferred.Additional certifications in Windows or customer service support will be an asset.
