Head of Information Technology

Head of IT (International E-tail & Retail)Location: Ottawa, ON (In-Office, Full-Time, Permanent)This is a unique, long-term career opportunity in Ottawa for an ambitious and talented IT Leader ready to take the helm of technology for a rapidly growing international retail and e-commerce company.About BloomexBloomex is a market leader in floral and gift retail across Canada, Australia, and New Zealand. We operate a diverse portfolio of banners, including Bloomex Canada, Things Engraved, Florist.ca, and Fleur Quebec, alongside multiple specialty satellite brands and a network of 17 physical retail stores across Canada.We are committed to fostering a culture where people feel valued, inspired, and respected. We attract and nurture the best talent by providing leadership opportunities, continuous learning, and career development. How You Will Make a DifferenceWe need a strong, communicative, and results-driven IT leader to elevate our technology infrastructure and operational efficiency to meet our current and future business demands. As we continue to expand our footprint with new physical stores and e-commerce sites, your leadership will be critical to aligning IT with our ambitious international growth strategy.Key Context:Major Project: You will oversee the ongoing implementation of Oracle Netsuite ERP across all global operations, with a target completion of October 2026.Technology Scope: Management of legacy front-end/back-end systems, Shopify sites, and third-party solutions (e.g., contact center).Team Structure: You will manage a diverse, high-impact team, including:3 IT Project ManagersERP & Third-Party Solutions ManagerSysadmin ManagerHardware and Network SpecialistA Sysadmin team (Manager, 4 L1 support, 3 L2 support) based in Tbilisi, Georgia.Oversight of in-house and outsourced development/testing resources. Core Duties and ResponsibilitiesStrategic IT Leadership: Lead and manage the entire IT department, ensuring the team is aligned and on track to meet critical operational and project deadlines.Business Alignment: Strategically plan and forecast IT needs to ensure seamless, robust support for Marketing, Sales, and Operations.Project Oversight: Supervise all strategic IT projects, guaranteeing on-time and on-budget execution.Security & Infrastructure: Establish and enforce policies to ensure the security, integrity, and performance of all data and IT infrastructure. What You'll NeedExperience: 5+ years of progressive experience in a mid to senior-level IT Management role is required.Education: Post-secondary education or equivalent combination of work and life experience.Technical Expertise:Proven experience managing software development teams.Demonstrated experience implementing complex enterprise-level vendor solutions (e.g., ERP like Netsuite, large-scale web platforms, contact center solutions).Leadership & Soft Skills:Expertise in people management and development.Proven business leadership skills and outstanding communication abilities.Direct experience operating in an e-commerce business environment. What We OfferHighly Competitive Compensation package.A very strong bonus program tied to performance and goals.A full-time, long-term career opportunity based at our Head Office in Ottawa.Ongoing commitment to Training and Development.The chance to be part of a supportive, collaborative, and amazing team.A dynamic, fast-paced environment where you will never be bored.Application RequirementsJob Type: Full-time, Permanent (40 hours per week in the office).Work Location: In person only in Ottawa, ON K1G 3N2.Relocation: Must reliably commute or plan to relocate to Ottawa before the start date (required).