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Desktop Support Specialist
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Ontario (ON), Canada Avanciers Inc. Full timeAvanciers is seeking a highly skilled Desktop Support to join our team for an exciting Fulltime role with one of our esteemed Fortune 500 clients, based in Canada. This is a onsite role.Position: Desktop SupportLocation: Chatham, ON - OnsiteJob Description:We are seeking a skilled Desktop Support Engineer to provide technical support, troubleshoot...
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Desktop Support Specialist
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Richmond Hill, ON, Canada hireVouch Full timeOur client is seeking a Desktop Support Specialist (Tier 1) to join their team. The successful candidate will provide advanced troubleshooting and resolution for complex software and hardware issues, ensuring seamless IT operations. Responsibilities: Handle escalated issues from Tier 1, providing in-depth troubleshooting and resolution for complex software...
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Desktop Support Specialist
3 days ago
Chatham, Ontario, Canada Avanciers Inc. Full time $50,000 - $80,000 per yearAvanciers is seeking a highly skilled Desktop Support to join our team for an exciting Fulltime role with one of our esteemed Fortune 500 clients, based in Canada. This is a onsite role.Position: Desktop SupportLocation: Chatham, ON - OnsiteJob Description:We are seeking a skilledDesktop Support Engineerto provide technical support, troubleshoot...
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Desktop Support Specialist
2 days ago
Chatham, ON, Canada Avanciers Inc. Full timeAvanciers is seeking a highly skilled Desktop Support to join our team for an exciting Fulltime role with one of our esteemed Fortune 500 clients, based in Canada. This is a onsite role. Position: Desktop Support Location: Chatham, ON - Onsite Job Description: We are seeking a skilled Desktop Support Engineer to provide technical support, troubleshoot...
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Desktop Support Specialist
1 day ago
Chatham, ON, Canada Avanciers Inc. Full timeAvanciers is seeking a highly skilled Desktop Support to join our team for an exciting Fulltime role with one of our esteemed Fortune 500 clients, based in Canada. This is a onsite role. Position: Desktop Support Location: Chatham, ON - Onsite Job Description: We are seeking a skilled Desktop Support Engineer to provide technical support, troubleshoot...
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Desktop Support Specialist
8 hours ago
Chatham, On, Canada Avanciers Inc. Full timeAvanciers is seeking a highly skilled Desktop Support to join our team for an exciting Fulltime role with one of our esteemed Fortune 500 clients, based in Canada. This is a onsite role. Position: Desktop Support Location: Chatham, ON - Onsite Job Description: We are seeking a skilled Desktop Support Engineer to provide technical support, troubleshoot...
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Desktop Support
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Richmond Hill, Ontario · Computer/Software, Canada hireVouch Full time $60,000 - $90,000 per yearOur client is seeking a Desktop Support Specialist (Tier 1) to join their team. The successful candidate will provide advanced troubleshooting and resolution for complex software and hardware issues, ensuring seamless IT operations. The role requires a focus on Microsoft technologies, with a significant emphasis on supporting Microsoft 365, Azure, and...
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Desktop Support Specialist
4 weeks ago
Richmond Hill, ON, Canada hireVouch Full timeOur client is seeking a Desktop Support Specialist (Tier 1) to join their team. The successful candidate will provide advanced troubleshooting and resolution for complex software and hardware issues, ensuring seamless IT operations. Handle escalated issues from Tier 1, providing in-depth troubleshooting and resolution for complex software and hardware...
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Desktop Support Specialist
4 weeks ago
Richmond Hill, ON, Canada hireVouch Full timeOur client is seeking a Desktop Support Specialist (Tier 1) to join their team. The successful candidate will provide advanced troubleshooting and resolution for complex software and hardware issues, ensuring seamless IT operations. Handle escalated issues from Tier 1, providing in-depth troubleshooting and resolution for complex software and hardware...
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Desktop Support Specialist
1 week ago
Toronto, ON MT V, Canada GTA Field Techs Inc. Full time $95,000 - $110,400 per yearJob OverviewWe are seeking a skilled and dedicated Desktop Support Technician to join our IT support team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role requires a strong understanding of various operating systems, including Windows, macOS, and Linux, as...
Desktop Support Specialist
4 weeks ago
Title: Deskside Support TechnicianLocation: Toronto, ON (Onsite)Position Type: ContractJob Description:Strong troubleshooting expertise in Windows (10/11) and Mac OS environments.Solid understanding of hardware maintenance and troubleshooting, including laptops, desktops, monitors, and peripherals.Experience supporting VPN, remote access, and connectivity-related issues.Hands-on experience with data center environments, including server racking, cabling, and physical troubleshooting.Familiarity with ITSM systems such as ServiceNow, including incident and request management.Excellent interpersonal and communication skills, with the ability to explain technical issues clearly and concisely.Professionalism and discretion in supporting VIP users and handling sensitive issues.Ability to work independently and manage time effectively in a fast-paced environment.Valid driver's license and willingness to travel between sites as required.Certifications such as CompTIA A+, ITIL Foundation, ACSP (Apple Certified Support Professional), or Microsoft certifications (MCSA/MCTS) are a plus.Key Responsibilities:Deskside Support & TroubleshootingProvide high-quality, in-person IT support for desktops, laptops, monitors, peripherals, and mobile devices (Windows and Mac OS environments).Troubleshoot hardware and software issues, including operating system problems, network connectivity, and application performance.Assist users with software installations, configurations, and upgrades.Perform break-fix support and proactive maintenance to minimize downtime and disruptions.VIP & Executive-Level SupportDeliver exceptional support to VIPs, C-level executives, and other high-profile users with a focus on white-glove service and discretion.Understand the criticality of executive support and ensure swift, efficient resolution of any issues.Anticipate VIP needs and provide proactive solutions to enhance their technology experience.Data Center Hands and Feet SupportPerform physical tasks in the data center, including racking, cabling, hardware swaps, and equipment relocations.Assist remote engineering teams by acting as their "hands and feet" for diagnostics, maintenance, and troubleshooting.Maintain accurate records of data center assets and ensure proper cable management and labeling.Ticket Management & DocumentationLog and manage all incidents and requests in ServiceNow, ensuring timely resolution and proper categorization.Document troubleshooting steps and solutions, creating reusable knowledge articles and improving team effectiveness.Communicate status updates and next steps to end users and stakeholders.Collaboration & User EngagementBuild strong relationships with end users, understanding their unique needs and ensuring a customer-centric experience.Collaborate with other IT teams (e.g., network, security, infrastructure) to resolve complex or escalated issues.Support onboarding and offboarding activities, including hardware provisioning and system setups.Travel, Compliance, & Continuous ImprovementTravel to satellite offices and data centers as needed, requiring a valid driver's license and reliable transportation.Adhere to company policies, security guidelines, and ITIL standards to ensure compliance and data protection.Contribute ideas and feedback to improve IT processes and drive continuous improvement.Key Qualifications & Experience:2-4 years of experience in deskside support or field IT roles, supporting diverse user bases.Strong troubleshooting expertise in Windows (10/11) and Mac OS environments.Solid understanding of hardware maintenance and troubleshooting, including laptops, desktops, monitors, and peripherals.Experience supporting VPN, remote access, and connectivity-related issues.Hands-on experience with data center environments, including server racking, cabling, and physical troubleshooting.Familiarity with ITSM systems such as ServiceNow, including incident and request management.Excellent interpersonal and communication skills, with the ability to explain technical issues clearly and concisely.Professionalism and discretion in supporting VIP users and handling sensitive issues.Ability to work independently and manage time effectively in a fast-paced environment.Valid driver's license and willingness to travel between sites as required.Certifications such as CompTIA A+, ITIL Foundation, ACSP (Apple Certified Support Professional), or Microsoft certifications (MCSA/MCTS) are a plus.
