End User Support Specialist
4 weeks ago
Role: End User Support SpecialistLocation: Toronto(Onsite)Responsibilities:Responsible for moderate work assigned from a problem or incident management queue to final resolution. May also receive escalations from lower level End User support staff.Identifies, solves, and prevents the reoccurrence of technical problems affecting the Windows desktop OS, the applications installed on them, mobile end points and all voice services.Reviews and investigates all technical problems to determine cause and most appropriate solution. Provides information and explanation to end users on problem resolution, and offers suggestions and advice to prevent similar issues if necessary.Keeps end user updated on status of open trouble tickets. Escalates more complex problems or issues outside of area of responsibility to other support teams. Updates problem tickets including call notes with status and categorization changes.Serves as subject matter expert on at least 5 end user computing systems.Participates in the IT ServiceDesk call rotation 25% of time.Completes requests to install physical and virtual desktops. Packages and delivers new software installations as needed. Carries out corporate policies regarding acquisition and use of approved hardware and software.Completes requests to install change phone setups, contact center groups, attendant console, web and voice conferencing independently.Responsible for administration all of the following end user support functions: physical and virtual desktop environments, telephone systems, remote desktop access, anti-virus, client firewall, thin client management, collaboration, incident management, application packingSignificant contributor to the education of End Use Support Team through the use of knowledge base articles and knowledge transfer sessions.Identifies opportunities for process improvements and innovations. Tests and verifies improvements through standard UAT channels and implements changes with proper approval. Creates and sponsors Production Change Requests (PCRs).Participates in and or projects for new implementations and environment changes. Keeps abreast of new technologies in the enterprise desktop computer field by periodically attending seminars and/or training courses.Required Skills:Strong ability to make decisions on routine work and interpret and enforce established corporate guidelines, policies and procedures.Ability to lead and mentor junior End User Support staff.Excellent organizational skills. Ability to manage time well in a fast paced environment and prioritize tasks frequently.Thorough and broad knowledge of end point operating systems platforms including Windows, IOS and AndroidDeep knowledge of application and desktop virtualization technologies.Advanced knowledge of mobile device management solutions such as Blackberry or Good Technologies.Functional knowledge of dependent End User compute technologies including VMware ESXi, Active Directory, networking and storage area networks and servers.Excellent analytical and problem solving skills. Ability to perform advanced troubleshooting and in-depth research, and develop solutions to complex problems.Strong interpersonal and oral and written communication skills to provide quality customer service.RegardsPraveen KumarTalent Acquisition Group - Strategic Recruitment Manager Themesoft Inc
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End User Support Specialist
4 weeks ago
Toronto, ON, Canada Themesoft Inc. Full timePosition : End User Support Specialist Location : Toronto, On Key Responsibilities: Technical Support & Incident Management Handle moderate to complex issues from the incident and problem management queue through to resolution. Diagnose, troubleshoot, and resolve issues affecting Windows desktop OS, installed applications, mobile endpoints, and voice...
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End User Support Specialist
4 weeks ago
Toronto, ON, Canada Themesoft Inc. Full timeRole: End User Support Specialist Location: Toronto(Onsite) Responsibilities: Responsible for moderate work assigned from a problem or incident management queue to final resolution. May also receive escalations from lower level End User support staff. Identifies, solves, and prevents the reoccurrence of technical problems affecting the Windows desktop OS,...
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End User Support Specialist
3 weeks ago
Toronto, ON, Canada Themesoft Inc. Full timeRole: End User Support Specialist Location: Toronto(Onsite) Responsibilities: Responsible for moderate work assigned from a problem or incident management queue to final resolution. May also receive escalations from lower level End User support staff. Identifies, solves, and prevents the reoccurrence of technical problems affecting the Windows desktop OS,...
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End User Support Specialist
3 weeks ago
Toronto, ON, Canada Themesoft Inc. Full timeRole: End User Support Specialist Location: Toronto(Onsite) Responsibilities: Responsible for moderate work assigned from a problem or incident management queue to final resolution. May also receive escalations from lower level End User support staff. Identifies, solves, and prevents the reoccurrence of technical problems affecting the Windows desktop OS,...
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End User Services Specialist
1 week ago
Toronto, ON MJ A, Canada CI Financial Corp. Full time $80,000 - $120,000 per yearDescriptionAt CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so. ...
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User Support Technician
1 week ago
Concord, ON, Canada Sherwood Electromotion Full timeJOB PURPOSE The User support technician provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They ensure employees who use company software and hardware stay as productive as possible by making interfaces streamlined and user-friendly. DUTIES AND...
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Support specialist specialist
3 weeks ago
Toronto, ON, Canada Themesoft Inc. Full timeRole: End User Support Specialist Location: Toronto(Onsite) May also receive escalations from lower level End User support staff. Identifies, solves, and prevents the reoccurrence of technical problems affecting the Windows desktop OS, the applications installed on them, mobile end points and all voice services. Reviews and investigates all technical...
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Support specialist specialist
3 weeks ago
Toronto, ON, Canada Themesoft Inc. Full timeRole: End User Support Specialist Location: Toronto(Onsite) May also receive escalations from lower level End User support staff. Identifies, solves, and prevents the reoccurrence of technical problems affecting the Windows desktop OS, the applications installed on them, mobile end points and all voice services. Reviews and investigates all technical...
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IT Support Specialist
1 week ago
Toronto, ON, Canada Watson Realty Corp. Full timeWe are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades.To ensure success as an IT support...
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Application Support Specialist
4 weeks ago
Toronto, ON, Canada Idea Theorem™ Full timePosition Type: Contract – Support & Maintenance Engagement Location: Hybrid – Primarily remote with occasional collaboration in Toronto, ON Duration: January 2026 – December 2027 (with option to renew) Reports to: Project Manager / Technical Lead Position Overview The Application Support Specialist provides day-to-day functional and technical support...
