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IT Applications Manager

4 weeks ago

Alberta AB, Canada Durabuilt Windows & Doors Full time

At Durabuilt, our people are at the heart of our success. Guided by our core values - Innovative, Driver, Ownership, Caring, and Individual. We've become one of Western Canada's largest window and door manufacturers and a proud recipient of Canada's Best Managed Companies award. We're looking for a forward-thinking IT Applications Manager to lead our enterprise applications portfolio and support Durabuilt's digital transformation journey. This is your chance to shape the technology roadmap, mentor a talented team, deliver high-impact solutions across the organization, and gain exposure to global best practices through opportunities to attend major industry conferences such as Dreamforce in San Francisco.What You'll DoLeadership & Strategy Lead and mentor a team of 11 IT professionals, including a tech lead, business analysts, system analysts/programmers, and support analysts.Foster a culture of accountability, collaboration, and innovation within the team.Define and execute an enterprise applications roadmap aligned with organizational priorities and growth strategies.Establish KPIs and implement best practices for development, support, and delivery.Application Management Oversee the support, development, and integration of mission-critical enterprise systems: ERP, Salesforce, HRIS, MES.Ensure SLA adherence for incident response and resolution at all priority levels.Conduct technical design and code reviews to maintain system integrity and scalability.Process Optimization & InnovationDrive standardization of SDLC processes, release management, and support workflows.Evaluate and enhance toolsets for backlog management, release planning, and support.Good to have: Champion AI adoption and automation pilots across the enterprise to improve operational efficiency and user experience.Stakeholder & Vendor ManagementCollaborate with business leaders to understand evolving needs and align IT initiatives with strategic goals.Facilitate change management efforts to ensure smooth adoption of new systems and processes.Manage vendor relationships, contracts, and third-party integrations to support IT strategy.Support key projects such as the implementation and preparation for a potential ERP upgrade.Technical Environment (Existing)ERP: Paradigm CenterPoint/MasterPoint (industry-specific ERP system)CRM: Salesforce (Sales Cloud, Service Cloud, Communities, custom apps)Languages: .NET (primary development platform); open to modern development stacks for new initiativesDatabases: Microsoft SQL Server (primary), PostgreSQL (legacy)Reporting Tools: SSRS, TableauCloud Infrastructure: AWS (primary), with ongoing migration from limited on-prem serversAI & Automation: ChatGPT, Microsoft Copilot, and custom bots under developmentUpcoming Projects: Data warehousing and business intelligence initiatives are in planning stagesWhat You Bring Bachelor's degree in Computer Science, Software Engineering, or related field.7+ years in IT application delivery, including 3+ years in a leadership role.Proven success managing enterprise-scale applications and technical teams.Experience with SDLC methodologies (Agile, Waterfall) and setting up performance metrics.Hands-on programming experience in modern development stacks for technical oversight.Exposure to data warehousing and business intelligence concepts is an asset.Strategic thinking with a results-oriented, problem-solving approachWhy Join Us? At Durabuilt, we're committed to building a diverse and inclusive environment where our people feel valued and supported every step of the way. Along with a competitive wage, we offer comprehensive health and dental coverage for you and your family to ensure your well-being. You'll also enjoy the convenience of free onsite parking and have access to professional development opportunities that empower you to grow and thrive in your career. This is more than a job, it's a chance to build a rewarding future with a company that invests in its people.