Customer Service Representative
3 weeks ago
About UsSouth West Bulk Express is a growing transportation company specializing in reliable bulk freight services across Western Canada. We take pride in our commitment to safety, service, and efficiency - ensuring our customers' freight moves smoothly and on time.We're currently hiring for two Customer Service RepresentativesFull-Time (Monday to Friday)Part-Time (Saturday & Sunday)About the RoleAs a Customer Service Representative, you'll be the key link between our customers, dispatch, and billing teams - ensuring every shipment is planned efficiently, communicated clearly, and completed accurately.You'll handle customer inquiries, coordinate shipment schedules, and provide proactive updates throughout the delivery process.Key ResponsibilitiesHandle customer inquiries, create shipment orders, and schedule pickups.Monitor customer portals, emails, and calls to ensure prompt responses and clear updates.Coordinate with dispatch and operations to plan loads and resolve service issues.Maintain and update customer SOPs, rate sheets, and account details.Support dispatch or other operations staff as needed.Keep accurate and organized digital records and communications.Qualifications & Skills2+ years of customer service experience, preferably in transportation or logistics.Strong computer skills (TMW, MS Office, customer portals).Excellent communication, multitasking, and time management skills.High attention to detail with the ability to perform under pressure.Team-oriented with a positive attitude and problem-solving mindset.Typing speed of 40+ WPM.Nice to HaveExperience in freight, trucking, or logistics.Understanding of commercial vehicles, trailers, and bulk freight operations.Why Join South West Bulk ExpressCompetitive pay and benefits.Supportive, team-oriented environment.Opportunity to grow within a stable, expanding company.Our Hiring Process: Transparent & EfficientWe keep it simple and respectful of your time. Here's what to expect 1️ 1-Minute Intro Video - Record a quick intro (using Loom, Vidyard, or Google Drive link).Tell us who you are and why you'd be a great fit for South West Bulk Express.2️ Application Review - We'll review your resume and video submission.3️ 15-Minute Intro Call - A brief chat to learn about your experience and goals.4️ Strengths Assessment - A short exercise to understand how you learn and work best.5️ In-Person Interview - Meet the team and discuss values, expectations, and fit.6️ Paid Test Project - Work with us on a small task, just like you're part of the team.7️ Final Chat with Management - A short conversation with our leadership before the offer.8️ Offer Stage - If we're both excited, we move forward quicklyIf you're ready to be part of a company that values efficiency, integrity, and teamwork, we'd love to hear from you. Apply now through LinkedIn or email your resume and 1-minute intro video link to
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