Desktop support or IT Support Lead

2 days ago


Ontario ON, Canada Raas Infotek Full time

Hii, Hope you are doing well. I have an immediate requirement, please let me know if you are interested in this role .Job Title: Desktop Support or IT Support LeadLocation : St Thomas, ONMode : ContractType : Independent (T4)Job Description: - Administering and supporting IT systems in the production and office environmentInstallation, configuration of operating systems and special softwareParts incoming and outgoing including documentation and creating reportsAccepting incoming incidents and customer inquiriesProcess service/support requestsSystematic troubleshooting of problems in 1st and 2nd level supportCreate evaluations using ExcelMaintain and manage asset data & quotGood hands-on with PowerBI .To provide support for on call escalations and doing root cause analysis of given issueTo independently resolve tickets within agreed SLA of ticket volume and timeTo adhere to quality standards, regulatory requirements and company policiesWork on value adding activities such Knowledge base update & management, Training freshers, coaching analystsTo ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases Thank you,Deepak SinghEmail:



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  • St Thomas, On, Canada Raas Infotek Full time

    Hii, Hope you are doing well. I have an immediate requirement, please let me know if you are interested in this role . Job Title: Desktop Support or IT Support Lead Location : St Thomas, ON Mode : Contract Type : Independent (T4) Job Description: - Administering and supporting IT systems in the production and office environment Installation, configuration of...


  • St Thomas, ON, Canada Raas Infotek Full time

    Hii, Hope you are doing well. I have an immediate requirement, please let me know if you are interested in this role . Job Title: Desktop Support or IT Support Lead Location : St Thomas, ON Mode : Contract Type : Independent (T4) Job Description: - Administering and supporting IT systems in the production and office environment Installation, configuration of...


  • St Thomas, ON, Canada Raas Infotek Full time

    Hii, Hope you are doing well. I have an immediate requirement, please let me know if you are interested in this role . Job Title: Desktop Support or IT Support Lead Location : St Thomas, ON Mode : Contract Type : Independent (T4) Job Description: - Administering and supporting IT systems in the production and office environment Installation, configuration of...


  • St Thomas, ON, Canada Raas Infotek Full time

    Hii, Hope you are doing well. I have an immediate requirement, please let me know if you are interested in this role . Job Title: Desktop Support or IT Support Lead Location : St Thomas, ON Mode : Contract Type : Independent (T4) Job Description: - Administering and supporting IT systems in the production and office environment Installation, configuration of...


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    Avanciers is seeking a highly skilled Desktop Support to join our team for an exciting Fulltime role with one of our esteemed Fortune 500 clients, based in Canada. This is a onsite role.Position: Desktop SupportLocation: Chatham, ON - OnsiteJob Description:We are seeking a skilledDesktop Support Engineerto provide technical support, troubleshoot...


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