Deskside Support Technician

4 weeks ago

British Columbia BC, Canada Alquemy Search & Consulting Full time

INTERMEDIATE DESKSIDE SUPPORT SPECIALISTOur New Westminster based client is seeking an Intermediate Deskside Support Specialist to join their team and will work closely with customers resolving tickets, working with vendors of service requests and orders/receives inventory.RESPONSIBILITIES:Receiving tickets in the ITSM tool, consulting with customers to clarify problems and efficiently, analyzing solutions within the established SLA, while providing regular status updatesAnalyzing and resolving operational service requests as it relates to Hardware and Software asset managementProviding alternate solutions to enable customers to remain operational, where an immediate permanent resolution requires further investigation/actionAnalyzing suitability, compatibility and/or costs for approved desktop, mobile peripherals or applicationsAnswering questions and providing one-on-one customer and/or desk-side support and guidance related to desktop servicesResolving tickets on behalf of customers using the defined escalation process, or collaborating with next level teams and/or business units to resolve operational issues and service requestsPrioritizing tickets that are being actioned in the ITSM tool and adapting to changing demands & schedules while ensuring the ticket queue is managed according to established procedures3 month contract (high probability to extend)Rate: $25/hour (some flexibility)Hybrid: 1 day/week in office - other 4 days WFHIf you're interested, please reply with a copy of your updated CV.I will be in contact quickly to discuss additional info and next steps.Best regards,

  • Intermediate Deskside Support Technician

    4 weeks ago

    New Westminster, BC, Canada Alquemy Search & Consulting Full time

    We are seeking an Intermediate Deskside Support Technician to join our client BC branch team. This hybrid role provides deskside and remote technical support to end-users, ensuring smooth operation of IT systems and adherence to organizational standards. The successful candidate will collaborate with internal teams, customers, and vendors to resolve service...

  • Intermediate Deskside Support Technician

    4 weeks ago

    New Westminster, BC, Canada Alquemy Search & Consulting Full time

    We are seeking an Intermediate Deskside Support Technician to join our client BC branch team. This hybrid role provides deskside and remote technical support to end-users, ensuring smooth operation of IT systems and adherence to organizational standards. The successful candidate will collaborate with internal teams, customers, and vendors to resolve service...

  • Intermediate Deskside Support Technician

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    We are seeking an Intermediate Deskside Support Technician to join our client BC branch team. This hybrid role provides deskside and remote technical support to end-users, ensuring smooth operation of IT systems and adherence to organizational standards. The successful candidate will collaborate with internal teams, customers, and vendors to resolve service...

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