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Lead Operations Representative

3 months ago

Toronto, Ontario, Canada Bank of America Full time

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.


One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.

We're devoted to being a diverse and inclusive workplace for everyone.

We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.


Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Join us

This role is responsible for resolving research and adjustment inquiries within the bank's practices and procedures. Key responsibilities include maintaining internal operational and financial controls and ensuring that they are observed for all assigned cases.

Job expectations include ensuring that all cases are resolved in compliance with industry regulations and bank procedures and financial controls, and escalating matters or issues to leadership to ensure minimum risk occurs.


Responsibilities

  • Works on daily incoming exceptions and maintains aged exceptions to a minimum
  • Performs routine or complex account maintenance depending on client account type
  • Maintains highvolume portfolios
  • Investigates and resolves issues and requests
  • Monitor and review AS400 banknote invoices following standard procedures.
  • Ensure assigned online support cases are completed
  • Liaise with banknote advisory desk and operations
  • Ensure quality service and effective and efficient operations support for internal business partners and external customers
  • Prioritize daily tasks to ensure deadlines and deliverables are met
  • Identify and implement process improvements
  • Resolution and escalation of matched and unmatched trades for Global Banknote Clients
  • Liaising with other internal departments to ensure timely resolution of outstanding contracts
  • Involvement in ad hoc projects for new processes or industry initiatives

Requirements:

  • Commitment to teamwork
  • Solid computer skills including Excel and strong analytical skills
  • Ability to work independently and achieve daily deliverables
  • One to two years banking experience an asset
  • Demonstrated working knowledge of processes and procedures
  • Excellent organizational skills
  • Strong attention to detail and accuracy
  • Post-Secondary education
  • Must be willing to work a flexible schedule including statutory holidays
  • Experience in connecting with a diverse set of clients to understand future business needs is a continuous learner
  • Commitment to challenging the status quo and promoting positive change.
  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
  • Excels in working among diverse viewpoints to determine the best path forward
  • Experience in connecting with a diverse set of clients to understand future business needs is a continuous learner
  • Commitment to challenging the status quo and promoting positive change.
  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Other Qualifications:

  • Excellent presentation, problem solving skills as a leader. A proactive learner and selfstarter seeking continuous improvement in all jobrelated aspects.
  • Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions.
  • Commitment to challenging the status quo and promoting positive change.
  • Experience working and managing teams in a global environment an asset.
  • Excellent interpersonal skills, positive mindset, and ability to drive employee engagement.
  • Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world.

What Bank of America Offers


Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance.

By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees.

Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization.