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Service Advisor

3 months ago

Mississauga, Ontario, Canada Queensway Automotive Group Inc Full time

About us Erin Mills Mazda is a reputable Mazda dealership committed to providing exceptional customer service and high-quality automotive repairs. With a dedicated team we take pride in our outstanding workmanship ensuring customer satisfaction every time. We are currently seeking a skilled and experienced Automotive Service Manager to join our team.


As an Automotive Service Manager at our Mazda dealership, you will play a critical role in overseeing and managing our service department operations.

Your primary responsibility will be to ensure the efficient and profitable performance of the service department by delivering exceptional customer service, maximizing productivity, and maintaining high-quality standards

Responsibilities:

  • Provide exceptional customer service by promptly and professionally attending to customer concerns and inquiries.
  • Oversee the daily operations of the service department and ensure a smooth workflow.
  • Maximize service department profitability by monitoring and controlling expenses.
  • Develop and implement effective strategies to increase service department revenues.
  • Hire, train, and supervise service department staff, ensuring a cohesive and efficient team.
  • Maintain highquality control standards by regularly analyzing and inspecting completed repairs.
  • Establish and maintain strong relationships with customers, ensuring repeat business and positive customer reviews.
  • Collaborate with other department managers to optimize overall dealership performance.

Requirements:

  • Previous experience in an Automotive Service Manager or related position.
  • Strong leadership and management skills, with the ability to motivate and mentor a team.
  • Indepth knowledge of automotive repairs and maintenance procedures.
  • Excellent customer service and communication skills.
  • Proven ability to effectively manage budgets and control expenses.
  • Proficient computer skills, including experience with dealership management systems.

Benefits:

  • Competitive salary commensurate with experience.
  • Comprehensive benefits package, including health insurance
  • Opportunities for professional development and advancement within a reputable automotive dealership.

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • RRSP match
  • Store discount
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • Monday to Friday
  • Weekends as needed

Supplemental pay types:

  • Bonus pay

Work Location:
In person