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Veterinary Reception, Client Care, Ottawa Veterinary Hospital
3 months ago
Veterinary Reception, Client Care
Location: Ottawa ON
Ottawa Veterinary Hospital is welcoming a Client Care Coordinator to join our emergency care team.
This is an exceptional full-time opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role you will help our clients and their pets feel welcomed and appreciated
Create a warm and welcoming environment for our patient and pet parents Ability to answer a multiline phone system and manage walk-in patient care effectively Placing outbound calls to pet parents for follow-up Respond to and manage email correspondence; clients, referring veterinarians & internal office messages Admitting and discharging pet patients Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment General housekeeping duties; cleanliness of reception area, pet holding areas and common areas Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments Previous customer service or front desk experience in hospitality is an asset A love for all small companions animalsSchedule:
Shifts include days, evenings and weekends Open 365 days a yearWhat VCA Canada Offers
Join our team and you will make a huge difference in the lives of pets and their families With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you
VCA Canada Student Loan RRSP Program – Ask us more Competitive wages and benefits Annual uniform allowance Exceptional career development: there is room to grow here RRSP Employer 5 % Match Program – saving for your future just got easier Extensive online anytime-anywhere access to journals and textbooks Employee Assistance Program to support your health and wellbeing Referral Bonus Rewards Opportunities to give back to your community through VCA initiatives Generous personal pet care discounts And extra perks like shopping discounts and cool wellness appsClick "Apply" now to submit your resume and Join Us
VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance please let us know.
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