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User Support Specialist
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IT Support Technician
3 weeks ago
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user support technician
3 months ago
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week
- Education: College/CEGEP
- Experience: 7 months to less than 1 yearWork setting
- Computer hardware or software retailer/wholesaler
- Help deskTasks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidentsSupervision
- No supervision responsibilityComputer and technology knowledge
- Android
- Device drivers
- Intranet
- Internet
- Servers
- Desktop applications
- Security software
- Word processing software
- Mail server software
- Mac OS
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- TCP/IP
- Wireless networksWork conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
- Standing for extended periodsPersonal suitability
- Accurate
- Client focus
- Initiative
- Organized
- Team player
- Ability to multitask
- Time managementScreening questions
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?