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Administration - Receptionist
3 months ago
The Jim Pattison Auto Group's relentless commitment to customer satisfaction has allowed us to grow into one of Canada's largest companies.
Jim Pattison Hyundai Surrey has a new opportunity for a full-time Receptionist to join our team
Job Summary:
Reporting to the Office Manager, you will be our front-line ambassador of the Dealership responsible for greeting all incoming guests, visitors, and team members while providing an exceptional customer experience for our clients.
Responsibilities:
Our Receptionist is responsible for providing our customers with a welcoming first impression while completing the following duties:
- Greeting customers visiting the showroom and inquiring as to the purpose of their visit.
- Referring customers to the appropriate department, notifying the employee concerned that a customer is waiting and introducing customers to the sales consultants.
- Welcoming and serving customers visiting the service department.
- Helping customers with directions or any appropriate information they need while maintaining high company confidentiality and customer satisfaction.
- Maintain a tidy and stocked customer waiting lounge, kids play area, and coffee station.
- Professionally answering phone calls and redirecting those calls to respective departments
- Acquiring basic knowledge about the dealership, to be able to respond to inquiries for general information.
- Taking payments from customers and issuing receipts along with other office duties as required or requested by management.
- Stock in New & Used cars and assist sales department with vehicle inventory control.
- Book in service appointments on Xtime.
- Distribute any incoming mail to appropriate personnel.
Education and Experience:
- Frontfacing customer service is an asset.
- Experience with CDK One-Eighty is an asset.
- Dealership admin experience is an asset.
Technical Skills:
- Proficient in Microsoft Office Applications (Word, Excel, Outlook).
- Excellent customer service skills with positive and courteous telephone etiquette.
- Strong organizational and time management skills.
- Ability to multitask without compromising on quality.
- Extremely dependable and punctual.
- Ability to prioritize tasks according to importance in a fastpaced environment.
- Excellent verbal and written communication skills.
- Ability to interact professionally with both coworkers, guests and vendors
- Data entry skills.