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Team Supervisor, Newcomer Information Centre

3 months ago

Ottawa, Ontario, Canada YMCA of the National Capital Region Full time

Overview


The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851.

Y programs are offered at more than 1,700 locations across Canada and help more than 2.25 million people annually become healthier in spirit, mind, and body.

The YMCA of the National Capital Region proudly serves people of all ages, backgrounds and abilities, and works to address critical social needs in our community.

We are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.


This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.


Working for the Y


Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated.

The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities.

We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities.

Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals.

Some of the benefits of working for the Y include:

What we offer


At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.


Our competitive wage and benefit package include:

  • Free YMCA gym membership;
  • Discounted Y program fees (including health & fitness programs, child care, and camps);
  • Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services;
  • Health and Dental Insurance;
  • Longterm Disability and Life Insurance;
  • Access to our Canadian YMCA Retirement Fund pension plan;
  • Up to 25 vacation days per year including two float days, and one birthday vacation;
  • Maternity leave benefits for up to 18 months.
- _Some benefits may vary based on employment terms_

What do you offer?


Reporting directly to the Director, Newcomer Information Centre (NIC), the Team Supervisor is responsible for the overall management, leadership and on-site operation of NIC in order to achieve all program goals in conjunction with the Director and Senior Director.

To meet the Y's mission, vision and values, the Team Supervisor will ensure excellent customer service, responsible fiscal resource management, program leadership and achievement of all strategic outcomes.


Some of the tasks of this position include:

  • Leading the team to ensure effective service delivery.
  • Monitoring standards for reporting, operating procedures and qualify framework.
  • Ensuring confidentiality of all client information.
  • Overseeing the provision of followup to clients.
  • In the absence of the Director, representing the Y in the community and liaising with funders.
  • Developing appropriate procedures to ensuring excellent client service.
  • Ensuring the accurate input of information into the database.
  • Providing pertinent statistics to the Director for the purposes of evaluations and reporting.
  • Overseeing the tracking of client satisfaction to ensure that service delivery benchmarks are being met, and providing input to the Director.

What qualifications and abilities are we looking for?


At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.


Education

  • Postsecondary education or equivalent in a related field

Language

  • Fluent in English, oral and written
  • Bilingualism is an asset

Experience, Skills and Abilities

  • Program coordination or related experience
  • Demonstrated leadership and high level of judgement
  • Ability to work with adult and youth clients with diverse backgrounds and skill levels
  • Strong computer skills including MS Office, online research, data entry, and social media
  • Strong communication skills, both written and verbal
  • High level of interpersonal oral and written communication skills
  • Superior problemsolving and creative skills
  • Ability to work with a variety of stakeholders

Additional Requirements:

  • Applicants must already have a valid permit to work in Canada.
  • Annually, staff must complete the mandatory training for the protection of Children & Youth and submit the certificate of completion.

Core Competencies:

- **Commitment to Y Vision and Values*