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Wellness Receptionist

3 months ago

Edmonton, Alberta, Canada The Mustard Seed Full time

Type of Employment:
Full-time position

Schedule: 40 hours per week, 8:00 am to 4:00 pm

Reporting to:
Clinical Team Lead

Location:
The Wellness Centre in Edmonton, AB

  • Greet clients and visitors to The Mustard Seed
  • Triage and book appointments for clients with programs as needed
  • Process referrals for all clinical and nonclinical services at the Wellness Centre
  • Ensure computerized appointment system is uptodate
  • Respond and/or redirect all patient and visitor requests accordingly
  • Perform client intakes and setup new clients into the computer system
  • Ensure correspondence, reports, results, etc. are filed electronically in correct client record
  • Ensure reception and waiting areas are kept neat and tidy
  • Restock information leaflets as appropriate
  • Answer phone calls in a polite and courteous manner as well as track, log, and transfer phone calls accordingly
  • Greet, oversee and monitor volunteer & guest activities within the Wellness Centre
  • Train students, staff, and volunteers on front desk tasks when needed
  • Perform clerical duties
  • Provide crisis intervention as required
  • Track statistics, prepare reports, attend training as required

QUALIFICATIONS

  • Experience as a Receptionist or Office Assistant, preferably in a medical setting or in an environment assisting with vulnerable people
  • Diploma or certificate in related field
  • Strong people and communication skills
  • Knowledge of mental illness and addictions preferred
  • Ability to deal with sensitive and confidential information
  • Good organizational and time management skills
  • Proven computer skills (Microsoft Office)
  • Excellent customer service skills
  • A selfstarter with the ability to work in a highly collaborative team
  • Strong desire to work with a marginalized population.

WORKING CONDITIONS

  • The working environment for this position requires moderate amounts of walking, standing, sitting, lifting, carrying, and daily interactions with colleagues and clients
  • This position is often fastpaced and requires a focused amount of mental effort to analyze information and problem solve

OTHER INFORMATION

  • Employment Security Check is required
  • As The Mustard Seed is a Christian ministry, we require our employees to be in agreement and to sign our statement of faith
  • Must have legal authorization to work in Canada on a fulltime basis for anyone other than current employer

COMPENSATION & BENEFITS

  • The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and wellness days.
  • All The Mustard Seed employees have access to the Employee and Family Assistance Program, which provides support for maintaining a healthy worklife balance, addressing mental health concerns, and focusing on personal development in various areas.

NOTE

  • Your privacy is important to us. The information we collect is used solely for consideration for employment.
  • Please visit our careers page to see more job opportunities.

Skills:
Required

  • MS Outlook