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Claims Account Administrator

3 months ago

New Westminster, British Columbia, Canada ClaimsPro LP - International Programs Group Full time

Company:
ClaimsPro LP - International Programs Group

Claims Account Administrator - Full-time (New Westminster / Toronto)

  • International Programs Group (IPG) is an independent thirdparty claims administration team that provides claims services for Lloyd's, selfinsured entities, and organizations with high deductibles. We are currently seeking Claims Administrators to report into our New Westminster and Toronto offices.

Responsibilities:

  • Receive, review and accurately open new client claims in the system ensuring policy declaration pages reconcile with data once verified claim was intended for IPG handling
  • Accurately enter claims and financial data in various client databases and reconcile with our internal claims system
  • Prepare financial and data reports as required
  • Create client loss runs and liaise with clients to clarify and confirm needs
  • Ensure policy declarations are accurate and interact with clients as required to obtain appropriate set up documents
  • Troubleshoot data conflicts directly with clients and examiners
  • Ensure claims are opened in a timely manner and in conformity with client data standards by researching and understanding the nuances of loss report details
  • Other duties as assigned such as processing incoming and outgoing mail (regular and courier), financial recording of recovery cheques received, answering telephones, general services required to assist smooth operation of the office
Qualifications & Experience

  • Grade twelve diploma; however a postsecondary diploma in Office Administration will be given preference
  • Familiarity or previous insurance claims experience will be a definite asset
  • 23 years' experience in an administrative support role is required
  • Previously demonstrated ability to execute high attention to detail and strong analytical skill
  • Demonstrated ability to manage changing priorities and proven organizational skills
  • Demonstrated behaviours showing initiative and followup skills
  • Demonstrated ability to maintain a high level of confidentiality
  • Demonstrated professionalism and work ethic
  • Proven ability to contribute to and work well within a team environment, as well as work independently
  • Intermediate experience with Word and Excel skills are required
  • Detail Oriented with a customer service focus
Environment/Working Conditions

  • Positive team dynamics
  • All prospective employees must pass a background check