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Customer Service Agent

3 months ago

Williams Lake, British Columbia, Canada Central Mountain Air Full time

At Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia.

Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do.

Join our dedicated team and become an integral part of bringing people together and fostering economic growth in these unique regions.

We are currently seeking a Part-Time Customer Service Agent to join our team at our Williams
Lake, BC base.


Customer Service Agents are part of a team that works in conjunction with crew members and ground agents to escort and board passengers, take reservations, and maintain baggage accuracy and safety.

Customer Service Agents report to the Customer Service Supervisor.

Responsibilities:

  • Checkin and greeting passengers, taking reservations and handling payments (when necessary)
  • Responding to passenger inquiries
  • Assisting passengers with disabilities during deplaning and enplaning
  • Processing baggage and cargo
  • Gate operations and flight closure, communicating load counts to flight crews
  • Ability to lift up to 50 lbs
  • Other duties as assigned

Job Requirements

  • Superior customer service skills
  • Good communication and interpersonal skills
  • Ability to work independently as well as in a team environment
  • Ability to work flexible hours, including split shifts and weekend coverage
  • Willingness to work outside in adverse weather conditions
  • Good computer skills
  • A positive attitude with the ability to be flexible
  • Must be able to obtain and retain an Airport RAIC

Benefits of Working at Central Mountain Air (part-time employees)

  • Standby travel within Central Mountain Air network for employees, their eligible family members, and their buddies (not including fees and taxes)
  • Free cargo shipping for employees on CMA flights
Central Mountain Air thanks all applicants, however, only those selected for an interview will be contacted.

Job Type:
Part-time

Benefits:

  • Paid time off

Schedule:

  • Monday to Friday
  • Weekends as needed

Ability to commute/relocate:

  • Williams Lake, BC V2G 5M1: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 1 year (required)

Work Location:
In person