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Front Desk Agent Ymca
3 months ago
ainly evenings and weekends
Membership Sales and Services Representative
The YMCA is a charitable, mission based organization dedicated to the development of thousands of people in spirit, mind and body.
The Humber Community is seeking an enthusiastic individual that will provide front-line service and support to all YMCA members and participants and divisions.
The Representative will facilitate membership retention, recruitment and re-connection strategies and performs other duties as assigned by the Membership Sales and Services Supervisor.
-Key Responsibilities:_
- Ongoing relationship development with members: welcome and greet members to the center, provide information on programs and services, and provide center tours to new members.
- Conduct regular walkthroughs of facility to report member feedback, and to ensure safety of members.
- Register members into ActiveNet database for memberships, programs, bookings etc and ensure registration are monitored and managed accordingly.
- Accurate cash handling of registration payments, point of sale purchases, rentals, Strong Kids donations etc.
- Ensure all additional administrative duties are accurately and effectively completed as assigned by Supervisor.
- At all times role model best practices and exhibit the highest level of service delivery in product area(s) consistent with S.A.M. (Serving All Members) standards and best practices.
- Adhere to Child Protection Policies
- Demonstrate and promote a personal understanding of and appreciation for the mission, vision, and values and the YMCA programs and services.
- Cleaning duties
- Any other duties assigned by supervisor
Qualifications:_
Education/Certifications/Credentials/Professional Registration
- High School Diploma
- Computer Skills imperative
- Standard First Aid an asset
Must be responsible and mature
Experience
- Minimum of 1 year experience in the YMCA organization and/or a minimum of 1 year customer service, retail or marketing experience.
- Experience working in a nonprofit environment will be considered an asset and working with volunteers
- Must be customer service oriented
Knowledge/Skills
- Excellent problem solving, multitasking, and time management skills
- Outstanding interpersonal and communication skills.
- Able to deal with difficult situations and customer complaints with confidence.
- Strong computer skills: working knowledge of Microsoft Office and beginner knowledge of ActiveNet would be an asset
- Friendly, outgoing, mature, and welcoming personality.
- Strong work ethic
- Team player
Job Type:
Part-time
+ call in as needed
Only those considered will be contacted.
Job Type:
Part-time
Part-time hours: per week
Salary:
$15.00 per hour
Benefits:
- Onsite gym
Schedule:
- Evening shift
- On call
- Weekends as needed
Application question(s):
- Is your cover letter attached?
Education:
- Secondary School (required)
Experience:
- Front desk: 1 year (preferred)
Work Location:
In person
