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Customer Service Representative

3 months ago

Mississauga, Ontario, Canada FedEx Express Canada Full time

Job Description:

GENERAL SUMMARY To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- **High school diploma/equivalent.

College diploma preferred**:
-
Knowledge of Canadian Customs regulations preferred:

-
Ability to successfully complete all basic and recurrency training
:

-
Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment:

-
Must be able to complete and achieve minimum thresholds on any mandatory testing and training:

-
Must be able to operate in a PC windows environment:

-
Excellent interpersonal and verbal communication skills:

-
Good analytical and problem solving skills:

-
Good negotiation skills:

-
Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment:

ADDRESS:
2190 Derry Road East, Mississagua

WAGE:

$20.16 per hour, Weekly pay checks, Benefits package, Employees Discount, Tuition reimbursement

Total Rewards Package:

  • FedEx delivers a comprehensive total rewards program with a full spectrum of benefits to meet your diverse needs:
  • Benefit plans: medical, health, dental, orthodontics, vision, etc.
  • Pension plan
  • Education assistance / tuition reimbursement
  • Community involvement: Canadian Blood services; Disaster Readiness, Relief and Recovery
  • Diversity
  • Vacation
  • Discounts: travel & entertainment, health &lifestyle, home & auto and electronics
IND02

**DISCLAIMER