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City Operations Manager

3 months ago

Montreal, Quebec, Canada National Zakat Foundation Full time

_Proficiency in Urdu, Arabic, or Somali is an asset_

  • Working from a holistic, culturally and religiously responsive approach, Nisa Homes provides residents with a safe transitional shelter for healing. Our staff provide assistance through casework, referrals, and counselling with the goal of helping residents attain longterm independence and selfsufficiency._

Job title
City Operations Manager

Reports to
National Manager

Job Status
Full-Time

Location

  • Montreal Home

KEY RESPONSBILITIES

HOUSE MANAGEMENT
Facility Maintenance

  • Ensures house is operating in safe working condition at all times
  • Coordinates all maintenance requests such as plumbing, HVAC, electricity, paint or landscaping
  • Liaises with external contractors for services and maintenance of the house, including movers, cleaners, lawn services and shoveling
  • Regularly updates list of service providers for maintenance work
Supplies, Inventory and Donation Management

  • Ensure adequate inventory of donations, groceries, toiletries, and household item and keeps running log of all items
  • Coordinate with potential donors to ensure all donations are appropriate
  • Sort through donations and ensure proper label, storage, and inventory of items
Programming

  • Organize inhouse activities and programming to support the needs of the clients including life skills, art therapy, budgeting workshops, etc.
  • Supervise, manage, and train volunteers/placement students and assign them to the responsibility of staff

CASEWORK MANAGEMENT

  • Provide coordinated case management with internal and external resources, including appropriate referrals, and advocacy
  • Oversees chore assignment, completion, and room inspections
  • Coordinate and attend weekly staff meetings with all caseworkers to discuss client progress, collectively plan how to move forward with difficult cases and provide a space to share ideas

OUTREACH

  • Support the Regional Outreach Manager to conduct local awareness, education, and prevention efforts to increase knowledge of Nisa Homes, intimate partner violence and services available
  • Develop positive relationships with various community partners including Police, child welfare, and mosques
  • Maintain current knowledge of issues and resources related to abuse and violence to provide presentations and public awareness activities about services and issues of abuse
  • Participate in community networking, such as roundtables, attending meetings and workshops
  • Collaborate and communicate with other programs and external partners, and maintain a database of local resources and services

TEAM MANAGEMENT

  • Oversee day to day operations of the team
  • Set monthly team and individual goals for all staff
  • Monitor team performance and report on metrics
  • Lead regular team building initiatives for all staff, contractors, and volunteers
  • Seek regular employee feedback and aid in resolving employee conflicts or issues
  • Build and maintain a positive work culture amongst all team members that is reflective of Nisa Homes vision, mission, and company values
  • Engage and motivate team members to commit to high quality standards and resilience in the workplace

HR MANAGEMENT

  • Assist the HR department with recruitment, selection, training, and performance management activities
  • Monitor and review individual employee performance and give regular informal feedback
  • Conduct monthly formal supervisions for all staff, contractors, and volunteers to provide formal feedback

ADMINISTRATIVE & REPORTING

  • Submit monthly financial reporting forms
  • Attend all employment related trainings/meetings
  • Promptly respond to all intake Phone Calls

QUALIFICATIONS AND EXPERIENCES:

  • Degree or Diploma in a related human/social service field such as Social Work or Child and Youth Care Work and three (3) years management experience. Or an equivalent combination of relevant training, education and experience.
  • Knowledge of relevant policies, procedures and legislation
  • Current First Aid/CPR Certificate required
  • Clear Criminal and Vulnerable Sector Police Clearance
  • Access to a reliable vehicle an asset
  • Be aware of personal triggers and be willing to work on personal wellness
  • Awareness of stresses of position and follow an action plan for selfcare
  • Respect clients right to their own values, beliefs, culture and choice
  • Use empathy and a client centered approach when working with the women and children
  • Understanding of the cycle of abuse, the misuse and abuse of power and control
  • Good interpersonal skills and the ability to work with people from different cultural backgrounds
  • Knowledge of social issues which effect women
  • Knowledge of community resources
  • Knowledge of social services policies and practices
  • Knowledge of criminal and family justice systems