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General Manager

3 months ago

Kingston, Ontario, Canada Milestones Bar and Grill Full time

GENERAL MANAGER
Our Milestones team is rapidly growing, and we are looking for a General Manager to join our location in

Markham

Job Role:
The Perfect Guest Experience is more than a warm smile and welcoming atmosphere. Our people are what

bring a dining experience to life for our Guests. The creation of our menu items, a welcoming greeting,

and service that makes a genuine connection is what has a Milestones' Guest looking forward to their next

visit.

Milestones is a category leader in casual upscale dining. This full-service restaurant and bar provide an

upscale, cool, and casual atmosphere. We are a favourite social destination with city residents, suburban

neighborhoods, and tourists alike. We employ over 2000 people, strategically selected for their

confidence, personable nature, upbeat attitude, and energy. We build teams made up of individuals that

have pride, and take pride in the company they work for, and the people they work with.

Key Accountabilities/Responsibilities:

  • Provide leadership to achieve operations standards
  • Coach management team to ensure consistent delivery on our promise to provide a superior level of
hospitality

  • Ensure food, beverage and service quality is to Milestones standard
  • Accountable for restaurant operations and controlling costs
  • Create an atmosphere that promotes fun and enthusiasm
  • Implement corporate marketing programs (Local Restaurant Marketing)
  • Recognize deficiencies and take action to improve operations
  • Monitor and maintain the restaurant
  • Regular communication with Guests to ensure quality food and beverages and an inviting atmosphere
  • Where appropriate, followup and successfully resolve all Guest feedback and ensure root cause is
identified and corrected

People Development - Manager and Teammate Engagement

  • Develop managers and teammates by ensuring regular oneonone meetings, training and development,
regular coaching, and performance improvement measures

  • Responsible for recruitment selection processes to hire great teammates in all areas of the restaurant
  • Foster a culture of recognition and rewards for outstanding performance
  • Develop tactics that create an engaging environment where all teammates work together, have fun and
show genuine appreciation for our Guests and each other

  • Oversee and support Devos/trainers
Financial and Restaurant Profitability

  • Proactively monitor financial performance to delivery on key financial results such as same restaurant
sales and average cheque, EBITDA, profitability, and royalties

  • Review for accuracy all inventory (food, bar, and operating supplies)
  • Review for accuracy all food and bar stats and action plans for variances
  • Accurately utilize labour planning methods to control labour dollars
  • Measure and improve on all key performance indicators daily (i.e. Guest satisfaction, teammate
satisfaction, food safety and profitability)

  • Improve Profit and Loss performance of the assigned restaurant on a shiftbyshift basis
  • Accountable for the development of sales budgets and responsible for the successful execution of these
budgets

  • Responsible for generating growth and same restaurant sales and transactions (Guest counts) through
local restaurant marketing initiatives

  • Regularly conducts P&L reviews to analyze financial metrics and provide cost control solutions
  • Subject matter expert on all restaurant systems to effectively coach managers and teammates on the use
of systems, tools, and reporting

Restaurant Quality / Operational Excellence

  • Organize and run weekly management meeting in your store
  • Conduct management oneonones (quarterly)
  • Attend monthly GM meetings prepare, participate, share information, accept feedback, and support
decisions

  • Maintain and enhance brand standards by ensuring systems and processes are in place including
opening and closing procedures and the dress code policy

  • Complete and track completion of all activities of the daily task completion checklist
  • Follow restaurant maintenance programs ensuring immaculate facilities, equipment, interior and
exterior, parking lot and grounds

  • Meet and exceed required food quality and safety standards (i.e. receiving, holding, preparing, cooking,
and serving)

  • Establish and maintain adherence to operating practices and procedures including safe food handling,
Food Safety Logs, inventory counts and required product rotation (FIFO)

  • Implement all new menu launches menu launches, new equipment, marketing programs as per brand
specifications

  • Prepare and maintain weekly Associate schedule for designated areas of responsibility Adhere to cash
operating and control procedures, prepare daily deposits, and conduct daily safe audits in accordance with

administration policies and procedures

  • Maintain a good understanding of competitive activity within market and communicate relevant
information to Regional Operations Managers

Food / Restaurant Safety

  • Comply with provincial leg