Current jobs related to Senior Manager, Client Services - Burnaby, British Columbia - LifeLabs
-
Senior Client Relations Manager
1 month ago
Burnaby, British Columbia, Canada Brown and Caldwell Full timeExciting Opportunity for a Senior Client Relations ManagerBrown and Caldwell, a prominent firm in environmental engineering and construction, is on the lookout for a seasoned Senior Client Relations Manager. This position is vital for fostering growth and advancement within the region.Key Responsibilities:Establish and nurture robust client partnerships,...
-
Client Service Manager
1 week ago
Burnaby, British Columbia, Canada Brown and Caldwell Full timeAbout the RoleBrown and Caldwell is seeking an experienced Client Service Manager to join our team in Vancouver, British Columbia. As a key member of our leadership team, you will play a crucial role in driving business growth and delivering exceptional client service.Key ResponsibilitiesDevelop and maintain high-value client relationships, representing...
-
Client Service Manager
1 week ago
Burnaby, British Columbia, Canada Brown and Caldwell Full timeAbout the RoleBrown and Caldwell is seeking an experienced Client Service Manager to join our team in Vancouver, British Columbia. As a key member of our leadership team, you will play a crucial role in driving business growth and delivering exceptional client service.Key ResponsibilitiesDevelop and maintain high-value client relationships, representing...
-
Senior Vice President of Client Services
1 month ago
Burnaby, British Columbia, Canada Executrade Full timeJob Overview As the Senior Vice President of Client Services, you will play a pivotal role in leading the Personal Lines Insurance Division. Your expertise in operations and strategic management will be essential in driving the success of our organization. Key Responsibilities Manage Daily Operations: Oversee the day-to-day functions and performance metrics...
-
Client Service Manager
2 days ago
Burnaby, British Columbia, Canada Brown and Caldwell Full timeJob Title: Client Service ManagerBrown and Caldwell is seeking an experienced Client Service Manager to join our team in Vancouver, British Columbia. As a key member of our leadership team, you will play a crucial role in driving business growth and delivering exceptional client service.Key Responsibilities:Develop and maintain high-value client...
-
Client Service Manager
2 days ago
Burnaby, British Columbia, Canada Brown and Caldwell Full timeJob Title: Client Service ManagerBrown and Caldwell is seeking an experienced Client Service Manager to join our team in Vancouver, British Columbia. As a key member of our leadership team, you will play a crucial role in driving business growth and delivering exceptional client service.Key Responsibilities:Develop and maintain high-value client...
-
Senior Client Partner
2 weeks ago
Burnaby, British Columbia, Canada NTT DATA Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Client Partner to join our team at NTT DATA. As a Senior Client Partner, you will be responsible for driving business growth and expansion through strategic account management, client relationship building, and digital transformation leadership.Key ResponsibilitiesDevelop and execute strategic...
-
Senior Client Partner
2 weeks ago
Burnaby, British Columbia, Canada NTT DATA Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Client Partner to join our team at NTT DATA. As a Senior Client Partner, you will be responsible for driving business growth and expansion through strategic account management, client relationship building, and digital transformation leadership.Key ResponsibilitiesDevelop and execute strategic...
-
Senior Client Partner
2 weeks ago
Burnaby, British Columbia, Canada NTT DATA Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Client Partner to join our team at NTT DATA. As a Senior Client Partner, you will be responsible for driving business growth and expanding our presence in Canada.About the RoleThe Senior Client Partner will own relationships with a set of clients, with goals including driving customer...
-
Senior Client Partner
3 weeks ago
Burnaby, British Columbia, Canada NTT DATA Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Client Partner to join our team at NTT DATA. As a Senior Client Partner, you will be responsible for driving business growth and expanding our presence in Canada.About the RoleThe Senior Client Partner will own relationships with a set of clients, with goals including driving customer...
-
Senior Client Partner
2 weeks ago
Burnaby, British Columbia, Canada NTT DATA Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Client Partner to join our team at NTT DATA. As a Senior Client Partner, you will be responsible for driving business growth and expansion through strategic account management, client relationship building, and digital transformation leadership.Key ResponsibilitiesDevelop and execute strategic...
-
Senior Client Partner
2 weeks ago
Burnaby, British Columbia, Canada NTT DATA Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Client Partner to join our team at NTT DATA. As a Senior Client Partner, you will be responsible for driving business growth and expansion through strategic account management, client relationship building, and digital transformation leadership.Key ResponsibilitiesDevelop and execute strategic...
-
Head of Client Services
1 month ago
Burnaby, British Columbia, Canada British Columbia Institute of Technology Full time $149,823 - $215,370Position Title:Head of Client Services At the British Columbia Institute of Technology (BCIT), we believe in fostering a supportive and innovative environment for our people. Our People Vision outlines our commitment to ensuring that all staff feel valued and connected. We are currently seeking a full-time (1.0 FTE) Head of Client Services to provide...
-
Senior Manager, Family Office Services
2 weeks ago
Burnaby, British Columbia, Canada KPMG Canada Full timeAbout KPMG CanadaKPMG Canada is a leading professional services firm that provides audit, tax, and advisory services to clients across various industries.Family Office ServicesOur Family Office service team provides tailored solutions to high net worth individuals and families, helping them manage their wealth and achieve their financial goals.Senior Manager...
-
Senior Manager, Family Office Services
2 weeks ago
Burnaby, British Columbia, Canada KPMG Canada Full timeAbout KPMG CanadaKPMG Canada is a leading professional services firm that provides audit, tax, and advisory services to clients across various industries.Family Office ServicesOur Family Office service team provides tailored solutions to high net worth individuals and families, helping them manage their wealth and achieve their financial goals.Senior Manager...
-
Helpdesk Senior Manager
2 weeks ago
Burnaby, British Columbia, Canada NTT DATA Services Full timeAbout the RoleWe are seeking a highly skilled Helpdesk Senior Manager to join our team at NTT DATA Services. As a key member of our organization, you will be responsible for leading a large team of operational, production, sales, service, or administrative team members, or a small staff of professional-level team members.Key Responsibilities- Provide direct...
-
Helpdesk Senior Manager
2 weeks ago
Burnaby, British Columbia, Canada NTT DATA Services Full timeAbout the RoleWe are seeking a highly skilled Helpdesk Senior Manager to join our team at NTT DATA Services. As a key member of our organization, you will be responsible for leading a large team of operational, production, sales, service, or administrative team members, or a small staff of professional-level team members.Key Responsibilities- Provide direct...
-
Senior Manager, Private Wealth Services
2 weeks ago
Burnaby, British Columbia, Canada KPMG Canada Full timeAbout the RoleWe are seeking a highly skilled Senior Manager to join our Family Office service team in Canada. As a Senior Manager, you will play a key role in delivering high-touch services to our clients, helping them achieve their financial goals.Key ResponsibilitiesLead a team of professionals in providing family office services, including investment...
-
Senior Manager, Private Wealth Services
2 weeks ago
Burnaby, British Columbia, Canada KPMG Canada Full timeAbout the RoleWe are seeking a highly skilled Senior Manager to join our Family Office service team in Canada. As a Senior Manager, you will play a key role in delivering high-touch services to our clients, helping them achieve their financial goals.Key ResponsibilitiesLead a team of professionals in providing family office services, including investment...
-
Client Service Manager
2 weeks ago
Burnaby, British Columbia, Canada Brown And Caldwell Full timeAbout Brown and CaldwellBrown and Caldwell is a leading environmental engineering and consulting firm that has been serving clients in the Vancouver area for many years.Job SummaryWe are seeking an experienced Client Service Manager to join our team in Vancouver, British Columbia. The successful candidate will have a key role in the growth and development of...
Senior Manager, Client Services
3 months ago
LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.
Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.
Reports to: Director, Client Services
Purpose of the Role The Senior Manager will play a leadership role and leverage expertise of the business to effectively execute and quickly adapt strategies to ensure operational excellence, optimal customer, and employee experience. Focus on driving high performance across all initiatives and ensure consistency within the laboratory portfolio as measured by company goals and KPIs that drive a profitable portfolio.
This is a full time, Hybrid role with a focus on Lower Mainland, BC. Candidates can be located anywhere within BC.
Core Accountabilities
Monitors individual markets and competitive activity within those markets and provides feedback to leadership team Ensures that corporate goals for operational excellence and customer services levels are achieved Aligns processes and reporting across the regions Assesses, recommends, and implements revenue opportunities Identifies, evaluates, recommends strategies; implements appropriate courses of action for enhancing operational efficiencies to improve overall profitability Oversees the implementation of new programs and initiatives to ensure that vendors, suppliers, and internal and external partners continue to meet the needs of the business Identifies cultural differences and nuances and recommends adjustments regarding the evolving customer experience Manages escalated customer questions or concerns Partners with internal and external customers to continuously improve their experience and to implement initiatives, i.e. marketing, financial, human resources Anticipates and delivers products and services to meet our customers changing needs by listening to our customers and by understanding our competitors and markets Participates in project management and new initiatives, as required Leads, coaches, and manages a team of Managers/Supervisors to develop and sustain a high-performing team Inspires, motivates, engages, and develops employees by creating a compelling vision, setting goals and objectives, and continuously providing feedback and coaching Manages human resources, including selection, onboarding, training, performance management, compensation, disciplinary actions, development and retention, and terminations Demonstrates strategic leadership with an understanding of tactical execution along with leading and managing high-performing teams Performs effective time management, communications, decision making, presentation, human relations, client relationship management, and organization skills Conducts succession planning Conducts various administrative tasks, generates reports, etc. Builds a safety-first culture through leadership and development.Minimum Qualifications and Skills
Bachelor's degree in sciences or healthcare related focus or equivalent experience Minimum of 7 years of demonstrated management success in leading teams Excellent competency in business management and financial acumen Strong display of analytical capability, creating and analyzing complex data sets and taking action Experience developing relevant management relationships in the marketplace and external alliances and channels in the healthcare industry Demonstrated ability to effectively lead a large, geographically distributed and organizationally complex team in a fast paced and dynamic environment Ability to understand the long-term strategy and short-term execution to support multi-year visions High energy performer who operates as part of a team and whose enthusiasm inspires and motivates teams, peers, and customers Understanding of the Canadian healthcare environment and provincial hospital networks Occasional overnight travel, often with short notice required Valid Full Driver's licenseThis is a hybrid role.
Hiring Range: 108, ,000
The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity.
In this position, you will be eligible for Lifelabs annual bonus.
Employee Benefits:
In this position, you will be eligible to participate LifeLabs' group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans.
Retirement Savings Plan:
The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs.
Vacation Entitlement:
In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year.
Employee Wellness:
LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports.
Employee Giving program:
Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization.
In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc. - and Optional Health-related Benefits.
We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers.
Make a difference - join the LifeLabs team today
At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.