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Crisis Support Worker

3 months ago

Thunder Bay, Ontario, Canada Calian Full time
Position Overview

Calian is hiring several Casual Crisis Support Workers to support a 911 call centre for a public safety organization.

Responsibilities:

  • Offer immediate deescalation and support to those experiencing a mental health crisis
  • Divert nonemergent mental healthrelated calls for service, to more appropriate services including regional mental health and addiction support services
  • Decrease the volume of nonemergent mental healthrelated calls
  • Reduce the use of public safety personnel for nonemergent responses when appropriate
  • Help individuals experiencing mental health crises by offering better pathways to meet their needs and supporting the destigmatization of mental health issues.

Qualifications:

  • Telephone crisis service delivery, preferably more than 2 years' experience
  • Data entry and excel reporting experience
  • Experience providing intensive brief intervention, crisis intervention and system navigation to clients over the phone
  • Delivery of over the phone assessments and safety planning
  • Demonstrated ability to effectively provide over the phone crisis intervention to individuals experiencing crisis
  • Ability to effectively identify problems and offer appropriate resources, referrals, and information to assist the individual in resolving the crisis
  • Strong knowledge of appropriate mental health, addiction, problem gaming/gambling and other community resources for system navigation and referral
  • Critical thinking and problemsolving skills
  • Ability to effectively and efficiently navigate multiple computer systems
  • Ability to work well both independently and as part of a multidisciplinary team.
Additional Requirements

  • You will be able to obtain a Provincial Security Clearance

Job Type:
Casual

Pay:
$27.00-$35.00 per hour

Expected hours:
per week

Benefits:

  • Onsite parking

Flexible Language Requirement:

  • French not required

Schedule:

  • 12 hour shift
  • Morning shift
  • Night shift

Work Location:
In person