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Bench Strength Trainee

3 months ago

Vancouver, British Columbia, Canada ILAC Full time

The Company

:

Role Overview

The Bench Trainee is responsible for providing proactive, student-focused, and exceptional (ILAC quality) service to our diverse ILAC College student and instructor population. This position handles each interaction professionally, effectively, empathetically and in accordance with the ILAC International College Values. We are seeking an organized, customer focused, driven and goals oriented individual. The Bench Trainee will work across the ILACIC matrix closely with the Co-Op, Student Services and Academic Teams providing the highest quality experience to all our students during the post-arrival process.

:

Key responsibilities and capabilities

  • Assist ILACIC Students with any inquires related to their program and college services.
  • Resolve student concerns in a timely and efficient manner.
  • Follow up with students on the required documents before and after each intake.
  • Understands and upholds confidentiality and privacy of student information and inquiries.
  • Understands and supports the various technology systems and processes that ILACIC utilizes for the continuous improvement and enhancement of service.
  • Maintains and organizes inventory and status of all confidential student records, documents, and forms.
  • Knowledgeable of ILACIC guidelines on document retention and shredding procedures.
  • Strong computer proficiency, Microsoft Office, Excel, Word.
  • Supports processes, as defined, to create and maintain data integrity.
  • Supports the Students Services Manager with planning and scheduling.
  • Supports the Co-Op Team with Co-Op Inquires and procedures
  • Supports the Academic Team with Academic procedures.
  • Attends team meetings identifying procedural problems, offering suggestions for improvement of services, and recommending changes.
  • Process all student homestay and insurance extensions and upgrades in the system and ensuring all respective departments have up to date information.
  • Must be available to work from 12:00pm to 8:00pm Monday to Thursday, 10:30am to 6:30pm on Fridays.

Person Specification

  • Patience, mild temper & good communication skills
  • Strong written and oral communication skills in English
  • Fluent in Japanese or French considered an asset
  • Excellent attention to cultural awareness and sensitivity
  • Solutions oriented
  • High level for attention to detail
  • Analytical
  • Confidentiality
  • Customer focused
  • Ability to work well under pressure
  • Ability to solve problems/emergency issues
    Salary
:

$40,000.00 per yearSchedule: 8 hour shiftAbility to commute/relocate: Vancouver, BC V6E 3V6: reliably commute or plan to relocate before starting work (preferred)

All ILAC employees are expected to be vaccinated in accordance with the ILAC's COVID-19 Vaccination Policy.

  • ILAC is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility to Ontarians with Disabilities Act. If contacted, please advise should you require accommodation during the hiring process._
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