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Csr - Customer Service Representative (Cash)

3 months ago

Thunder Bay, Ontario, Canada Vanderwees Garden Gallery Full time
28 Jun 2024

Job Description - CUSTOMER SERVICE REPRESENTATIVE (CSR) with potential for KEYHOLDER
The CSR Keyholder position encompasses three areas of responsibility - cashier, retail, and opening and closing the store. This position is also a liaison position between cashiers and management.


The CSR will be able to manage all Cashier Duties, Retail Floor Duties, as well as the potential to become a Keyholder responsible for opening and closing the store.


CSR Cashier Duties:

  • Execute all basic cashier duties
  • Assist in cashier training
  • Liason between cashiers and management as to the process of training and to inform the CSR/Retail floor manager of any procedural issues
  • Follow company policies and procedures and ensure that cashiers have read and understood changes to, or new, policies. This includes having cashiers sign off on policies
  • Ensure cashiers are informed of sales, price changes, advertising, and new products and services
  • Process returns properly, and oversee that cashiers receive authorization for all returns
  • Complete duties in a timely and efficient manner
  • Ensure one cashier is in the vicinity of the tills at all times
  • Ensure that breaks are scheduled and being taken accordingly

Retail - The retail role of the CSR is to ensure the store is ready each day.

This includes the following duties:

  • Set daily break and lunch schedules for cashiers
Turn on videos, set out samples

  • Ensure that tills are fully stocked at all times, and that cashiers complete their daily til check
  • Inform office regarding low supplies
  • Ensure products are properly signed, and that the signs are in good shape
  • Check the 'on hold' area regularly and put items back that are beyond the hold date
Assign daily duties to cashiers

  • Communicate to receiving any discrepancies with barcodes, products not found in POS, pricing errors ect
  • Attend staff meetings to be informed of upcoming promotions, events, or new products
  • Assist to develop new ideas for cashier training, til organization, information flow ect
  • Answer the phone and field calls
  • Check phone messages and respond to calls

The CSR will have the potential to also become a Keyholder.

Keyholder - The keyholder role of the CSR is to open and/or close the store.

This includes the following duties:

  • Arrive on time to allow other staff entry into the building
  • Use assigned key to access the side door, mechanical room, and cash room
  • Set and turn off the alarm
  • Retrieve floats for the retail tils and cafe til
  • Turn on/off required lights and breakers
  • Retrieve change for the tils and cafe when needed
  • Unlock and open/Lock and close front doors
  • Ensure all doors in 8, 9, and retail are secured before leaving
  • Ensure nursery yard is secured
  • Ensure current procedures for greenhouse roofs are followed as per the current season
  • Complete the end of day reports
  • Place cash bags from tils and cafe in safe