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Service Appointment Coordinator

3 months ago

London, Ontario, Canada Subaru of London Full time

We are currently seeking a highly personable individual to fulfill the role of Service Appointment Coordinator here at Subaru of London.

The primary responsibility of the Service Appointment Coordinator will be to handle both inbound and outbound calls, as the initial contact to the Service department.

This entails guaranteeing the delivery of exceptional customer service by engaging with customers to identify their vehicle-related issues and concerns, booking service appointments with an appropriate amount of time in order to address those concerns and gather as much detail as possible to ensure the rest of the Service team can be prepared for the customer's appointment.


In order to excel in the position of Service Appointment Coordinator, it is imperative to possess outstanding aptitude in customer service, proficient computer skill, demonstrate exceptional organizational abilities with exemplary interpersonal and professional communication skills.

The ability to function effectively within a collaborative team environment, ensuring utmost customer satisfaction, is of paramount importance. Furthermore, a comprehensive comprehension of automotive technology and a profound knowledge of the automotive industry are indispensable assets.

Service Advisor Responsibilities include (but not limited to):

  • Receive and make calls to service customers concerning their vehicle service booking needs.
  • Using your knowledge of our products and services to provide indepth information when booking customer in for their service
  • Ensure attention is paid to capacity times and length of time required to perform service
  • Gather information to provide as much detail as possible to the Service team concerning: issues, loaners, shuttle needs and other concerns
  • Administrative duties such as updating notes, booking sublets and filing
  • Back up for reception to cover lunches/vacation etc
  • Complete all training (programs, product, software etc.) as necessary
  • Follow all processes and procedures to ensure efficiency, consistency and accuracy

Salary:
$18.00-$22.00 per hour

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • Onsite parking

Flexible Language Requirement:

  • French not required

Schedule:

  • Monday to Friday

Experience:

  • Dealership: 1 year (required)
Customer Service: 1 year (required)

Work Location:
In person