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Contract Management Advisor

3 months ago

Montreal, Quebec, Canada CGI Full time
CGI - Payroll Services Center (PSC) offers all-in-one cloud solutions that simplify payroll and human capital management. We are proud of our privileged relationships with customers; their satisfaction rate is also very high.
Every day our members help thousands of clients with payroll for their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with more than 600 professionals and more than 55,000 clients

We are looking for a reliable and motivated person. Are you ready to play a decisive role?

We are ready for you:

  • Keep learning: we offer comprehensive and ongoing paid payroll training in Canada
  • Workfamily balance: a flexible weekday schedule
  • Work environment recognized as one of the best in Canada (Best Workplaces certification)
  • Employee assistance program, health and wellness programs, comprehensive insurance coverage, financial assistance for your employmentrelated studies
  • Career development supported by a professional development plan
  • Access to the share purchase plan, profit sharing plan from the first day
  • Social benefits that adapt to your needs: flexible insurance plan, telemedicine, and much more
Your future duties and responsibilities

During a typical day, you will accomplish the following tasks:

  • Analyze each request received from existing customers for modification or addition of service contract within established deadlines.
  • Follow the procedure according to requests (e.g. addition of company, change of owner, change of company name, accounting agreements, etc.).
  • Collect the necessary information from customers.
  • Creation of contracts in our internal system.
  • Make modifications to the different systems according to requests.
  • Make sure to document each request in our CRM.
Required qualifications to be successful in this role

  • Diploma of college studies (DEC) in administration or any other combination of studies and relevant or equivalent experience
  • A minimum of four years of experience in the payroll field
  • Experience in customer service
  • Experience in needs analysis
  • ACP certification (an asset)
  • Concern for customer service
  • Ability to work under pressure and meet deadlines
  • Spirit of analysis, synthesis and planning
  • Good management of priorities and time
  • Good knowledge of our internal systems and applications (Opera, SAO, CRM, aftersales service, etc.)
  • Teamwork skills and communication skills
  • Ability to work with Microsoft MD Office tools
  • Ability to express yourself both in French and English fluently (written and spoken).
Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because


You are invited to be an owner from day 1 as we work together to bring our Dream to life.

That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value.

You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last.

You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Come join our team-one of the largest IT and business consulting services firms in the world.