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CRM Counter Manager

3 months ago

Richmond Hill, Ontario, Canada LA PRAIRIE Full time

Role Purpose/Mission:


Leads and motivates retail sales team ( inter-sell )to meet or exceed sales targets and to contribute to overall sales growth on CRM tool.


Key Responsibilities:

  • Motivates to achieve or exceed the planned retail sales goals.

(Including your personals sales goal):

  • Monitors retail goals daily, weekly and monthly in accordance with the seasonal plan (MTS)
  • Achieved sales goals for intersell and results through the daily business record
  • Creates a unified team focused on customeroriented sales efforts; fosters an environment of teamwork, graciousness and harmony
  • Ensures provides every customer with the Art of Client Experience at counter.
  • Selling products based on listening and attending to customer needs, and that every transaction is a personalized experience
  • Runs reports, queries, etc., in order to maximize sales opportunities (events, new products, replenishment)
  • Captures competitive retail sales, including comments on what is working for the competition.
  • Monitors, analyzes and identifies opportunities based on utilizing the Art of Client Experience strategy.
  • Must researches and develops new business opportunities by cultivating relationships with other departments or outside groups that will result in increased retail sales and brand exposure.

Qualifications:

-
A minimum of 5 years of cosmetics/skincare sales experience, including 2 years' experience managing staff and on CRM
:

-
Must be Tech-sav-vy:

  • Ability to set appropriate sales goals and motivate staff to achieve the goals
  • Superior customer service skills and the ability to coach staff in improving customer service
  • Demonstrated knowledge of products and services and the ability to ensure that Beauty Advisors have the knowledge and tools needed to successfully perform their jobs
  • Experience in and success in prospecting for and developing new clientele; ability to develop and maintain a strong network of contacts
  • Ability to manage staff and to work as a team player in a fastpaced environment, handling multiple priorities, and meeting deadlines
  • Ability to effectively and fairly set up work schedules; highly dependable and flexible to work various schedules, holidays and to fill in as needed
  • Strong interpersonal skills and the ability to communicate effectively with customers, peers and management
  • Ability to perform with a high level of professionalism and present a positive image


 Computer skills
  • Excel and PowerPoint

Job Types:

Full-time, Permanent

Pay:
From $60,000.00 per year

Schedule:

  • Day shift
  • Holidays
  • Night shift
  • Weekends as needed

Supplemental pay types:

  • Bonus pay
  • Commission pay

Ability to commute/relocate:

  • North York, ON M6A 2T9: reliably commute or plan to relocate before starting work (required)

Education:

  • Bachelor's Degree (required)

Work Location:
In person