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Air - TTC North America Air Specialist (Hybrid)
3 months ago
Air - TTC North America Air Specialist (Hybrid)
The Travel Corporation (Canada), 33 Kern Road, Toronto, Ontario, Canada Req #132 Thursday, June 6, 2024ABOUT US
We are driven by service through PASSION, PEOPLE & PURPOSE. A Family of Brands making travel matter for over 100 years. The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We're leading the way in responsible travel, unique rich local experiences, and are dedicated to making sure travel is easy and enjoyable. We're seeking new talent to elevate our team and can't wait to hear from you.
HOW YOU'LL WORK
We're energized by all the opportunities of the new world and are proud of our inspiring global workplaces. We look to inspire teamwork, collaboration, and passion for creativity.
We offer a flexible work environment - in person in exciting offices and virtually with leading technology. Working together across markets, teams, and disciplines ensures everyone has a voice and everyone is part of our industry-leading brands. Irrespective of where you are, we cultivate environments where everyone contributes, and everyone flourishes.
PERKS
After your first year, you get an annual travel credit of $1,630 CAD to travel on any one of our core travel brands. You also get 2 weeks a year where you can work from anywhere in the world, your choice. To grow – we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give $3,000 per year to support external learning and development courses that interest you and drive your passion. Giving back - we give you two paid workdays each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER. Full health benefits packagePOSITION PURPOSE
Handles incoming bookings and service inquiries for airline reservations using Company resources to provide complete and accurate air itineraries for all TTC's North America brands (AAT Kings, Adventure World Travel, Brendan Vacations, Contiki, Cost Saver, Insight Vacations, Luxury Gold, and Trafalgar)..
RESPONSIBILITIES
Book appropriate air itineraries in conjunction with scheduled tours to ensure precise coordination of flight timings and cost requirements, using various communication methods including voice, chat, and email. Understand and implement contract bulk rules and restrictions, such as bulk fares, code-shares, routing, ticketing deadlines, and manage changes and cancellations effectively. Issue airline tickets adhering to both airline and company policies, including ticket issuance phases and exchanges. Provide prompt and courteous responses to all queries regarding air programs via email, chat, and phone, both from internal and external customers. Notify customers proactively about changes in their air itinerary due to airline-initiated modifications. Process name corrections and other necessary adjustments in Amadeus and other in-house systems as per the established guidelines. Collaborate within the team to meet and exceed performance standards across all brands and fulfill departmental duties. Assist in-house reservation agents and managers via phone, chat, and email, ensuring high-quality support. Handle miscellaneous requests such as seat assignments, special meal requests, and confirmation emails effectively. Manage and process airline schedule changes, and communicate these promptly to all relevant parties. Maintain high efficiency and accuracy when processing queues according to department protocols. Uphold the integrity and reputation of both the company and our airline partners through diligent work. Engage in continuous learning to stay updated on industry standards and technology advancements. Perform additional duties as required or assigned.YOU
Employment Experience: At least 1 year in the travel industry preferred. Technical Skills: Proficiency in Microsoft Office and the ability to learn in-house systems quickly. Knowledge of Salesforce preferred. Communication Skills: Excellent written and verbal communication skills required, with a strong emphasis on grammar and spelling.OTHER QUALIFICTAIONS
Strong organizational, problem-solving, and attention to detail required. Excellent customer service skills essential. Must be available to work flexible shifts, including weekends and overtime as necessary. Familiarity with global destinations and understanding of airfare structures desirable.