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Commercial Analyst, Client Contact Center
3 months ago
At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy. Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services. We're devoted to Canadian entrepreneurs. We're also dedicated to our employees. Adaptable. Inspiring. Different. There's a reason we like to work here, and we think you'll like it too. Join BDC and help make a difference
Diversity. Equity. Inclusion. They're more than just words for BDC.
These concepts are foundational to our success and to our ability to attract, retain, mobilize and develop the right talent, as well as to offer a healthy, professional and collaborative environment.
We are committed to cultivating and preserving an environment where all employees can thrive, and, for over a decade, we have been recognized as one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers.
In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation, beliefs, experiences, and more.
POSITION OVERVIEW
The Commercial Analyst, Client Contact Centre receives, and processes telephone and electronic requests sent to the client contact centre. The incumbent quickly analyzes and interprets client information requests to determine their needs and identifies new business opportunities. Acting as a BDC brand ambassador, the analyst provides advice to entrepreneurs in a courteous and polite manner.
CHALLENGES TO BE MET- Receive and process telephone calls in a courteous, informed and professional manner.
Validate client needs to ensure they are properly understood.- Reply to electronic requests based on established criteria and within deadlines.- Receive complaints and take the necessary measures using his/her influence to find a solution that satisfies both the client and BDC before forwarding each complaint to the department involved as set out in the BDC Total Care Program.- Support BDC clients and employees in using the client portal.- Assess the potential of financial and/or consulting service requests in compliance with BDC policies, practices and quality standards before referring them to a business centre.- Follow up on financing opportunities with business centres.- Submit additional financing requests from existing clients to their respective business centres.- Reject requests that do not meet BDC's criteria and policies while ensuring that the client clearly understands the reasons for the rejection. Stay abreast of BDC policies and practices regarding financing and consulting solutions so as to be able to promote BDC products and services.- Maintain strong business relationships with the network by informing representatives in the client file of all activities undertaken.
WHAT WE ARE LOOKING FOR Aptitude for learning new software and keen interest for entrepreneurship- Capacity of being autonomous, proactivity and adapting to change- Excellent communication skill, great business acumen and strong client focus- Bilingual (French/English) is mandatory- Between 1-3 years of experience in a relevant field- College, Professional or University Degree in administration, economics, or any relevant field with professional experience.
ADDITIONNAL INFORMATION
Available to work between 8:00 A.M. and 6:00 p.m EST. (seven-hour shifts), Monday through Friday.
With us, you'll be able to achieve the work/life balance you're looking for, with competitive working conditions and above-market flexible benefits.
This includes modern workspaces to work from when you are in our offices, and, for some specific positions, the ability to work remotely, on reserve, and/or within your community.
