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Advisor - Centralised Sales

3 months ago

Oakville, Ontario, Canada Tesla Full time
What to Expect

  • Tesla Advisor
  • The Role
  • This is a fulltime position for the online sales team. Work is done at the store and not remotely.
  • The Tesla Advisor consistently delivers on an incredible educational, immersive, and exciting experience to all of our current and future customers as well as create a memorable experience for our customers on delivery day. They constitute Tesla's front line and are our brand ambassadors, supporting our mission to accelerate the world's transition to sustainable energy.
  • The overall responsibility of this role is to ensure Tesla meets its obligations and commitments by responding to customer inquiries in an accurate and timely manner. The Order support specialist team develops and maintains excellent working relationships with Tesla Owners both in Pre
  • To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

Responsibilities:

  • Review and assess customer concerns, escalation followups, predelivery and postdelivery customer feedback
  • Use a consultative approach to influence customer purchases while also buying into Tesla's mission, business model, and brand
  • Provide an exceptional experience to our customers on a daily basis
  • Accurately document data, concerns, and relevant information on the various tools used
  • Maintain and take ownership of customer relationships from the initial interaction to throughout the customer journey
  • Develop and maintain a sales pipeline achieving both personal and group monthly metrics in conjunction with the field teams
  • Seek to find ways to collaborate with those around you whilst communicating ways to increase performance collectively with business partners and field teams

Requirements:

  • Exceptional customer service and soft skills
  • Bilingual (French and English) or Trilingual (French, English and Spanish)
  • Ability to effectively prioritize and multitask
  • Ability to follow oral and written instructions with attention to detail
  • Establish and maintain positive, cooperative, working relationships
  • Work in a teambased environment and achieve common goal
  • 13 years of Inside Sales experience or bachelor's degree preferred
  • Evidence of exceptional ability
  • Strong relationship management skills and the ability to explain complex technical concepts
  • Proven track record to meet or exceed targets and goals
  • Positive and energetic phone skills, excellent listening skills, strong writing skills, grammatical genius
  • Must maintain a valid driver's license and an acceptable and safe driving record
Compensation
Compensation is based on a variety of factors including but not limited to work experience, skills, certifications, etc.

As a full-time Tesla employee, you will receive:

  • Full benefits from day 1 for you and your eligible dependents
  • Extended Health Insurance (including osteopath, psychologist, and acupuncturist)
  • Vision & Dental Insurance
  • Company paid Life, AD&D, shortterm and longterm disability
  • Group Registered Retirement Savings Plan (RRSP)
  • Employee Assistance Program, Sick and Vacation time, and Paid Holidays
  • Employee discounts
What You'll Do

What You'll Bring